Case Management Officer - 2 Unilingual (English) and 2 Bilingual (English/F

at  Ministry of Children Community and Social Services

JOIN THE FAMILY RESPONSIBILITY OFFICE (FRO) TEAM AND MAKE A DIFFERENCE!

As a Case Management Officer, you’ll be the first point of contact for clients, providing essential support and guidance. This rewarding role offers personal growth, meaningful relationships, and a collaborative team environment, all while making a real impact on individuals and families in need.

CLIENT SERVICE, COMMUNICATION, AND INTERPERSONAL SKILLS

You can:

• provide inclusive customer service on sensitive issues.
• explain complex matters in plain language.
• build and maintain positive relationships.

ANALYTICAL AND CASE MANAGEMENT SKILLS

You can:

• create tailored case management solutions within policies and legislation.
• research, analyze, and update financial records.
• evaluate cases to establish appropriate next steps.
• use negotiation and problem-solving skills to encourage compliance and payment arrangements.
• develop resolutions for complex support issues.

TECHNICAL AND LEGAL SKILLS

You can:

• interpret, apply, and explain legislation, policies, and procedures.
• explain family court systems and legal documents.
• use computer applications.

ORGANIZATIONAL AND DECISION-MAKING SKILLS

You can:

• work collaboratively in a supportive team environment.
• use prioritizing and organizational skills to manage a diverse workload.
• make informed decisions based on thorough analysis and research.

DON’T MEET EVERY QUALIFICATION?

If you’re excited to work for the Ontario Public Service but don’t think you meet all the criteria, please still consider applying. We recognize no one person might have every qualification in this job ad, and you just might be the right candidate!

As part of our team at FRO,you will help ensure support obligations are met for individuals and families. Every day will be a little different, but you can expect it to include activities like:

• Communicating and providing service to the public, promoting a positive client experience.
• Managing a caseload and handling complex cases.
• Developing creative and tailored case management solutions for your clients.
• Negotiating and problem-solving to encourage case compliance and payment arrangements.
• Reviewing, interpreting, and explaining court orders.

To find out more about this exciting opportunity, our work and our team check out the opportunity overview.