Case Management Officer Level 3 ¿ Revenues and Service Support WMF1484e

at  Westmorland Furness Council

Job profile
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

ABOUT THIS OPPORTUNITY

Westmorland and Furness Council is seeking to recruit a Case Management Officer Level 3 to work within the Revenues Team. This is an opportunity to join the Westmorland and Furness Council’s Revenues and Benefits Service on a permanent basis.
In this role you will co-ordinate and play an active role in the billing and the collection of the levy on behalf of the Business Improvement District bodies across Westmorland and Furness, being a main point of contact in relation to billing related matters. Business Improvement Districts (BIDs) are business led partnerships which are created through a ballot process to deliver additional services to local businesses. You will proactively liaise with BID payers to ensure that payments are made in a timely manner, that funds collected are transferred appropriately, and will maintain accurate records and financial information. You will deal with correspondence and enquiries from the BID bodies and payers in person, in writing and by telephone and will work collaboratively with other service areas, attending internal and external meetings where required.

You will also provide support to the Revenues & Benefits Management Team and service operations including:

• Provide high level administrative support to the Revenues & Benefits Management Team and operations of the service
• Accurate record keeping and minute taking
• Provide effective financial and project monitoring and financial data reporting
• Extraction, analysis and compilation of data for management information purposes, and in preparation for submission of statutory returns
• Work closely with colleagues within the service and across the Council as well as stakeholders

You should have previous experience within a Revenues or Benefits role and ideally be proficient in the use of a Revenues account and document management system.

Please refer the Job description for details