Case Management Officer (Memory & Child), Psychological Medicine

at  National University Hospital

JOB DESCRIPTION:

The Case Management Officer is primarily responsible for Child/Adolescent patients, through liaising with various stakeholders, such as family members, doctors, Allied Health staff and external agencies (schools, family service centers etc.). He/She is expected to facilitate the smooth running of Child/Adolescent clinics by performing a range of clinical and administrative duties.

JOB REQUIREMENTS:

Qualification:

• Degree in Nursing, Psychology or relevant discipline.

Experience:

• Relevant experience will be advantageous.
• Good knowledge of adolescent/child care and community skills.
• Computer literacy skills – MS Office (Word / Excel / PowerPoint).
• Ability to work in multi-disciplinary teams and to work independently.
• Excellent interpersonal and communication skills.

• Collect basic socio-demographic information for all new outpatient patients (and follow-up with patients as required).
• Obtain clinical information from patients via use of scales (ADHD, depression, anxiety rating scales) prior to patient’s first visit in the clinic.
• Contact patients prior to their first visits to confirm their attendances and remind them to attend their first visit and follow up appointments on time.
• Triage cases based on their clinical needs under the supervision of a Psychiatrist.
• Provide psycho-education for patients and their families/caregivers.
• To familiarise with community resources for caregivers and patients.
• Collaborate with Allied Health staff such as Medical Social Workers, Psychologists, Occupational Therapists, and Pharmacists for the management of patient’s assessed needs, including Schools, Family Care Centers, etc.
• Monitor patient’s appointments, investigations, social and rehabilitation plans