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Job Description
Education: Required 4 year bachelor’s or undergraduate degree from an accredited program/university, preferably in one of the following areas: social work, psychology, criminal justice, sociology or related field of study
Strongly preferred - Graduate degree from accredited social work program/ university
Experience: Required – 3 years of related experience including experience working in crisis intervention and case management
Preferred – Experience in working with immigrant populations, and child welfare
Supervises: None, PRN as assigned
Summary: The Case Management Specialist is responsible for using sound professional judgment and best practices to ensure quality case management services are provided to the service population especially in crisis situations while maintaining compliance with established state and federal standards.
To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of 1990:
Essential Functions:
1. Independently coordinate referrals, service planning and documentation of services for assigned caseload
2. Act as a liaison with stakeholders, including legal providers and immigration court.
3. Accept crisis calls and provide support to families in crisis.
4. Participate in weekly face to face or phone supervision with the supervisor.
5. 75% travel, including car, train, and flight transportation and overnight stays.
6. Conduct comprehensive assessments, develop treatment plans, and make independent decisions in the field regarding the safety and well-being of assigned children and families.
7. Meet all deadlines required by program supervisor and federal partners.
8. Communicate effectively in writing and verbally in English and Spanish.
Measurable Deliverables:
1. Meet all federal and state regulatory guidelines and standards that are applicable to this position.
2. Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
3. Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
4. Maintain a minimum number of weekly contacts with children and families.
5. Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
6. Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through best possible supports, and follow ups are conducted as needed.
7. Engage and involve children and their sponsors in the casework process. 8. Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
9. Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
10. Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region.
11. Work evenings, weekends and holidays as needed or requested by position supervisor.
12. Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
13. Maintain confidentiality in all areas of the service population and program operations.
14. Maintain Compass Connections HHS professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times.
Credentials, Skills and Abilities:
1. Maintain current licenses and certificates required for the position including but not limited to FirstAid CPR Emergency Behavior Intervention Other:
2. Will be certified in Integrated Case Management and demonstrate mastery of comprehensive safety, resiliency, and mental health assessment.
3. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure at all times.
4. Provide proof of work eligibility status upon request.
5. Pass a pre-employment and biennial criminal background checks.
6. Demonstrate the ability to:
a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics
b. Communicate effectively in writing and verbally in English and Spanish
c. Work in a fast paced environment and maintain emotional control and professional composure at all times
d. Maintain computer literacy required to meet the responsibilities of the position
e. Work effectively and without intensive supervision both independently and as
a member of a multidisciplinary team
7. Demonstrate a working knowledge of all Residential Services policies and procedures.
Here at Compass Connections, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!
Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive a COVID vaccination and an annual Influenza vaccination or obtain an approved exemption from Compass Connections, as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.
Compass Connections is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Compass Connections, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
English (United States)
If you like to work with people that believe they can make a difference in the world, this is the company for you!
EEO Statement
It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

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Please refer the Job description for details