Case Management Supervisor

at  Ochsner Health System

We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job provides direct supervision to registered nurse case managers and social workers in accordance with organizational standards. Oversees the provision of services, demonstrating commitment to the agency’s mission, training new staff, ensuring team cohesion, and reviewing staff documentation.

JOB DESCRIPTION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

EDUCATION

Required -Bachelor’s degree in nursing or other healthcare discipline
OR
Master’s degree in Social Work (MSW).
Preferred – Master’s degree in Nursing (MSN)
OR
Licensed Certified Social Worker (LCSW).

WORK EXPERIENCE

Required - 3 years of utilization and/or case management experience with a registered nurse license
OR
Master of Social Work (MSW).
Preferred - 3 years of supervisor or leadership experience in a hospital environment.

KNOWLEDGE SKILLS AND ABILITIES

• Leadership skills and ability to foster an environment of team work, professionalism, customer satisfaction, high performance, and mutual respect of others.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Computer skills and dexterity for data entry and retrieval of patient information and ability to multitask.
• Knowledge of the welfare system.
• Understanding of financial statements to analyze trends and make recommendations and working knowledge of managing a budget.
• Ability to evaluate patient care data to ensure that the care is provided in accordance with clinical guidelines and organizational standards.
• Conflict resolution and problem-solving skills.

• Guides care management staff in all daily operational performance matters.
• Supervises the case managers and social workers responsible for patient care coordination, utilization review, intake and discharge planning.
• Utilizes all available financial and performance management information to align the staff with organizational goals.
• Serves as contact and resolution provider in customer service matters.
• Serves as patient experience educator for the case management staff to ensure delivery of outstanding customer service.
• Facilitates and contributes to leadership meetings within and outside of the case management department.
• Provides oversight of the department’s onboarding and annual staff performance evaluations.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.
  The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
  Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
  This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
  The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.