Case Management Systems Implementer (Fixed Term)

at  Bournemouth University

All Locations
Studland House (Bournemouth - Lansdowne)
All Departments
IT Services and Systems Support, Student Advice and Learning Support
Advertising Salary
Salary from £32,982 - £38,205 per annum (pro rata) with progression opportunities to £41,732
Vacancy Type
Fixed Term
Function
Professional and Support
Closing Date
28 Oct 2024

ABOUT US

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.
BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
A job description for this position is available at the top of this page. If you require this in a different format, please contact us at hrvacancies@bournemouth.ac.uk.

We are looking for this someone to take a lead role in ensuring the successful implementation of the case and enquiry management solution. You will be part of a project team, focusing on key project-related activities to facilitate the successful implementation of the new case and enquiry solution. This will include involvement in configuration, data migration, process mapping, testing, updating of documentation and user training.
The case and enquiry management solution will be replacing the current system to support Student Services to provide excellent customer service to students and provide an interface with existing systems to enable streamlined processes across the University.
You will have experience of working within a project team on technology or process solutions, be dynamic, driven, work to high standards and be able to build collaborative relationships with project stakeholders.
This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’sPoints Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position. For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job