Case Manager and Student Advisor

at  Queens University

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JOB SUMMARY

Sexual Violence Prevention and Response Services (SVPRS) is the central point of contact for Queen’s community members who have concerns related to sexual violence. SVPRS leads in the development and implementation of comprehensive survivor-centered response protocols for student disclosures of sexual misconduct, sexual violence and intimate partner violence. SVPRS also develops and delivers educational, and awareness programming aimed at created a consent culture on campus.
Reporting to the Manager, Sexual Violence Prevention and Response (Manager), the Case Manager and Student Advisor (Case Manager) is a central support for students who have experienced, or been impacted by, gender-based violence including sexual violence and intimate partner violence. The Case Manager provides confidential advisory services. The Case Manager utilizes an intersectional, trauma-informed, person-centered approach to triage services and stabilize those seeking support (including short term coping and management strategies); make referrals to supports both on and off campus; offer safety planning; explore considerations/accommodation needs; discuss options that are available under university policy and support navigating University procedures. The Case Manager may also provide consultative support to campus community members who have received a disclosure, informing them of best practices for responding and their duties under university policy.
The position is exposed to stress and pressure associated with front-facing support positions. It involves moderate psychological risk resulting from difficult and unavoidable exposure to disagreeable and uncomfortable environmental and psychological conditions. There are often varying volumes of demand for service at different times of the year.
This position is expected to be self-directed in executing their responsibilities. The role has a mix of defined, specialized, routine and non-routine tasks and requires sound judgement, tact, and discretion in juggling and executing these responsibilities. This position will make recommendations to the Manager regarding the execution of their responsibilities.
This position requires the incumbent to be present on campus during the work week, though some hybrid work may be possible. Some evening and weekend hours may be required at times e.g., team support for special events.

REQUIRED QUALIFICATIONS:

• University degree, in an academic discipline that is transferable to the role (i.e.; Social Work, Gender Studies, Counselling Psychology, Community Psychology, etc.)
• More than 5 years of related experience.
• Experience related to sexual and gender-based violence prevention and response.
• Knowledge of the justice and medical systems as they relate to issues of sexual/gender violence.
• Satisfactory Criminal Record Check and Vulnerable Sector Screening required.
• Consideration may be given to an equivalent combination of education and experience.

SPECIAL SKILLS:

• Demonstrated experience providing direct support to survivors of gender-based violence from a feminist, anti-oppressive and trauma-informed perspective.
• Demonstrated understanding of the impact of sexual and gender-based violence on intersectional identities when providing trauma-informed care and support.
• Proficiency in having nuanced discussions about consent, sexual coercion, and sexual ethics.
• Experience in the development of safety plans with clients.
• Crisis management experience, demonstrating effective needs assessment and risk assessments skills.
• Sound judgment Ability to remain calm in emotionally charged situations, while providing sensitive, practical and balanced guidance and information.
• Excellent communication and interpersonal skills with a proven ability to build effective relationships and work collaboratively with clients, colleagues, and community partners.
• Demonstrated capacity to maintain confidentiality in highly sensitive, complex situations.
• Strong administrative, problem-solving and organizational skills, and excellent attention to detail.
• Demonstrated ability to work within the policies and procedures of a post-secondary institution.
• Ability to acquire and apply knowledge of applicable legislation (e.g., Victims’ Bill of Rights, Bill 132, Bill 26, University policies, etc.).
• Strong understanding of sexual violence response processes in a post-secondary setting.

• Responds, as first point of contact, to disclosures of sexual violence to provide emotional and practical support and triage most immediate needs. Applies trauma-informed practices to survivor support, emphasizing a survivor-centered response. Consults with the Manager about case assignment for clients who require ongoing support.
• Participates in case management and provides regular case updates; maintains records in case management system.
• Demonstrates sensitivity to the unique circumstances of survivors and maintains a high level of confidentiality in highly sensitive, complex situations.
• Demonstrates familiarity with relevant institutional policies and procedures (e.g., Sexual Misconduct and Sexual Violence Policy, Harassment and Discrimination Policy, Policy on Extenuating Circumstances) and explains reporting options under the Sexual Misconduct and Sexual Violence Policy.
• Seeks involvement of the Manager in the management of complex cases, including those that involve potential risk and institutional complaints procedures. In the Manager’s absence, provide guidance, navigational assistance, and support to those who pursue internal complaint processes and advocates for survivor interests.
• Develops familiarity and positive working relationships with campus and community partners who provide services to student survivors.
• Makes appropriate referrals to on- and off-campus resources. Supports clients in accessing community supports and external reporting pathways (e.g., Kingston Police Force)
• Provides follow-up to ensure relevant services have been effectively engaged/given consideration following disclosure. Liaise with campus partners to ensure holistic response.
• Consult, advise, and support university community members in their response to disclosures. Work with the Manager and the SVPR Community Outreach and Student Support Worker to support the development of respectful, supportive, survivor-centered responses to disclosures that are both policy and legally compliant.
• Responsible for daily and weekly planning and prioritization of work responsibilities and outstanding deliverables.
• In collaboration with the SVPR Community Outreach and Student Support Worker, assists in development of materials and programming/education on various topics related to support of survivors, responding to disclosures, community care, etc.
• Brings forward suggested changes regarding client support, including programs, policies, and procedures.
• Assists the SVPR Team at special events, when needed (e.g., SOAR, Wellness Night market).
• Adheres to confidentiality and privacy guidelines governing the collection, maintenance, release and sharing of information and data collected.
• Monitors emerging trends regarding student experiences of sexual violence.
• Responsible for accurate documentation of disclosures, direct and indirect service provisions, other statistical information as required etc.
• Assists the Manager with preparation of reports related to activities of SVPRS.
• As part of a multi-disciplinary unit, the Case Manager attends team meetings, and other meetings as requested or directed by the Manager.
• Performs other duties and assists with special projects as assigned.