Case Manager, BEST Program

at  Catholic Charities of Santa Clara County

POSITION SUMMARY:

The Case Manager implements outreach and support to empower youth & their families according to the Hot Spot’s identified on the BEST Contract. The main objective is to reconnect youth back into the school system and the community and provide support for them and their family in choosing healthy alternatives. Additionally, the case manager will assist in implementing pro-social evening opportunities and providing outreach work to specific communities.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in any related field preferred, and/or
• Experience in case management and/or providing community services
• Equivalent education and experience that demonstrates the ability to perform the job may be considered

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES, EXPERIENCE:

• Bilingual skills in Spanish (preferred)
• Extensive knowledge of how to work with at-risk and gang impacted youth.
• Knowledge of asset-based youth development strategies
• Ability to collaborate with CBO’s & agencies working with at-risk gang related or gang impacted youth.
• Experience in developing outreach strategies to (Schools, Neighborhoods, home visits etc.)
• Experience working with diverse populations.
• Proficiency in Word, Excel, and PowerPoint and has the ability to utilize other computer programs for program/presentation purposes.

PHYSICAL REQUIREMENTS:

• Ability to work at a desk for extended periods of time.
• Ability to use a computer workstation.
• Ability to lift up to 25 lbs
• Ability to drive between job site(s) and to meet clients

OTHER REQUIREMENTS:

• Criminal background check via livescan fingerprint
• Must have TB test performed and submit results
• Automobile, valid driver’s license and auto insurance per agency policy, or have access to reliable transportation

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m
• This is a full-time, non-exempt position. Some evenings and weekends may be needed for client availability, workshops, meetings and/or other support
  This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.
  Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide Pro Social Night on Tuesday & Thursday or as needed
• Provide transition services to integrate the youth back into school and to help the youth succeed once there.
• Establish and maintain good working relationships with school administration, community partners, SJPD and Juvenile Probation Department.
• Implement program evaluation procedures such as pre and post surveys, assessments and ISP’s.
• Represent Children, Youth and Family Division at community events as needed.
• Ensure each client and family has wrap-around services if necessary through “referring-out” process.
• Advocate for client in court, school, probation, and “referring-out” circumstances.
• Provide a weekly 1-1 (School or Home Visit with each youth as needed.)
• Develop a 30-60-90 day or longer period as needed Intervention Service Plan (ISP) based on orientation, assessment and intake process.
• Utilize AWARDS records system.
• Individual coaching/counseling will be required to guide the client through successes and challenges.
• Create and offer opportunities of community service, support groups, additional counseling, etc. for the client as needed.
• Meet in the client’s home as needed to identify the assets and resources available to the individual and family.
• Assist in coordinating and leading groups of youth to River Rafting trips, beach trips, and other pro-socials as needed.
• Assist in setting up and coordinating community dinners for youth and community families during the summer to promote community connectedness.
• Facilitate MAAC program group and one on one sessions

SUMMARY OF OTHER JOB DUTIES:

Administrative Duties

• Provide an intake and assessment for underlying issues that are contributing to behavior.
• Provide referrals to other community-based services for the youth and family, such as individual or family counseling, educational testing, tutoring, mentoring, mediation, etc.
• Manage and maintain a caseload of youth and families
• In a timely manner, commit to other administrative duties such as creating a weekly schedule, maintaining reimbursement reports, online timesheets, and clientele weekly and monthly reports.
• Meet with direct supervisor on a weekly basis to discuss clients, program adjustments, required support, etc.