Case Manager - Bilingual English/ Spanish or Cantonese/Mandarin

at  Catholic Charities Community Services

DESCRIPTION

Summary:
The Case Manager will be responsible for assisting Social Services program at Grand Street Guild with case management services for the residents. This position will report to the Community and Social Services Director. This position will work closely with CCCS staff, residents, building management, and other stakeholders to foster a safe and healthy living environment for residents, help strengthen a sense of community engagement, and ensure that the missions of the Grand Street Guild and Catholic Charities are upheld in all aspects of service delivery. This position will play a key role in addressing a variety of social issues and help Grand Street Guild residents navigate crises.

Responsibilities:

• Provide residents of Grand Street Guild with case management services, information and referrals, and resources that will help alleviate housing and/or family crisis.
• Coordinate with building management on severe maintenance issues and rental arrears.
• Conduct Outreach, Needs Assessments, and related surveying.
• Refer residents to special on-site and community-based programs.
• Inform the CC programming team on shaping programs based on resident need.
• Maintain current and accurate documentation of services provided to clients.
• Other duties may be assigned.

Responsibilities:

• Provide residents of Grand Street Guild with case management services, information and referrals, and resources that will help alleviate housing and/or family crisis.
• Coordinate with building management on severe maintenance issues and rental arrears.
• Conduct Outreach, Needs Assessments, and related surveying.
• Refer residents to special on-site and community-based programs.
• Inform the CC programming team on shaping programs based on resident need.
• Maintain current and accurate documentation of services provided to clients.
• Other duties may be assigned

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Assess and work in varied home environmental conditions.
• Interact with residents who require consistent and comprehensive support, some under potentially. stressful conditions.
• COVID- I 9 pandemic presents numerous risks to employees and clients. This position is expected to interact (practicing social distancing) with potentially asymptomatic, possibly symptomatic clients with proper PPE (personal protective equipment).
• Remain in a stationary position at a workstation and use a computer approximate 60% of the time