Case Manager (BSCC)

at  Hope Solutions

ABOUT US

Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.
Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

WHO WE ARE LOOKING FOR:

The program Case Manager provides individualized, flexible support to homeless families to assist them in moving into stable, sustainable housing as quickly as possible. Initial work includes assessing the family’s housing needs and potential barriers, collaboratively creating a Housing Stability Plan, and accessing any resources needed to further the goal of becoming/remaining housed. Housing Stability Plans may include financial support for a time-limited period. After families are housed, the Case Manager will continue to provide services and referrals to community providers as needed to address housing retention barriers.
All Case Management services are participant-driven and delivered with a strengths-based, trauma-informed approach. Case Management services are delivered in the community and the home at the families’ convenience. Services are designed as short-term support to resolve a housing crisis, offer a flexible level of intensity as needed, and provide warm hand-offs to other providers if families need further support after becoming stably housed.
Supervisory Responsibility: None

POSITION QUALIFICATIONS:

• Knowledge of and belief in “Housing First” philosophy and strategies.
• Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
• BA degree in social work or related field; equivalent experience will be considered.
• Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
• Bi-lingual in English/Spanish preferred.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft and database applications.
• Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

PHYSICAL QUALIFICATIONS:

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to sit at their desk for an extended period, use hands to finger for computer keyboard input, handle or feel objects, tools, or controls, and reach with hands and arms.
• The employee is frequently required to talk or hear.
• The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds.
• Mobility to use standard office equipment, including a computer, vision to read printed materials, a computer screen, and hearing and speech to communicate in person and over the telephone.

ORGANIZATIONAL/ADMINISTRATIVE RESPONSIBILITIES:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
• Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• Attend all required meetings, including but not limited to Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.
• Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
• Document all services provided in a timely manner.
• Assist with data generation for reports and funding applications as needed.
• Perform other duties and responsibilities as assigned.
• On-call, after-hours, and backup work may be required.