Case Manager/Care Coordinator - Welkom

at  Rand Mutual Assurance

THE JOB AT A GLANCE

To Coordinate the delivery of clinical rehabilitation service: physical therapy, occupational therapy, speech therapy and other necessary treatments. Serve as a liaison between the various functions in the Welkom Facility: Nursing care, hospital admission team, the various rehabilitation professionals (onsite and the sessional ones) and Operations to ensure effective communication and care continuity. Focal point for- rehab patients, families and employers at the Welkom Facility.

REHABILITATION TASKS

In sub- acute hospital:

• Liaison between Rehab case managers within RMA and the Welkom admission team and therapists
• Coordinate medical documents nursing and rehabilitation teams
• Assist with discharge planning sub-acute unit / home discharge
• Coordinator of initial planning meeting (IPM), family meeting and discharge meetings therapy professionals
• Evaluate quality of rehabilitation care
• Be able to authorize treatments when required for rehabilitation for medical invoice payments
• Provide rehabilitation plans and report for each case
• Plan and coordinate discharge plan MDT as well as operator (admission/ administration team)
• Coordinate transitioning to Vocational Rehabilitation/ re-skilling programs
• Coordinate social reintegration such as caregiver training/ home adaptation/ equipment authorization.

SOCIAL RE-INTEGRATION PILLAR TASKS

• Coordinate psychosocial support with relevant MSPs for intervention
• Coordinate all activities related to “independent living”: home adaptation, return to adaptive sport/ recreational tasks. Assess adaptive equipment and authorize. Link employee to relevant recreational organizations. Coordinate return to driving and engage relevant service providers/ agencies.

Home adaptations/ Care Facility admission:

• Coordinate Social Worker/OT/PT for home evaluation and report- in SA and SADC
• Coordinate home adaptation process such as finalization of claim (internal RMA liaison), coordinate funding of construction for recommended adaptations, liaison with employer. Track and report home adaptation success
• Assess suitability for long-term placement, where worker is severely impaired/ no caregiver. Coordinate placement options.

REPORTING TASKS

Internal

• Daily record keeping on the tracking platform with Rehab Case managers in Parktown
• Tracking sub-acute (wound) care and rehabilitation care and providing dashboard
• Monthly reports, to Rehabilitation manager
• Interdependent team: PMP, CCA, HUM, Rehab case managers and Operations at Welkom.

External

• Employer: rehab report with individual case management plan, interpretation, and relay RTW possibility
• Sessional Medical professionals
• Families
• Referral institutions
• MSP: authorization/ repudiation of rehab treatment/ equipment.

Service Providers:

• Vocational Re-skilling SP, NGOs.