Case Manager

at  Community Economic Defense Project

POSITION REQUIREMENTS:

• 1-3 years of experience working with individuals experiencing homelessness, and/or behavioral health challenges.
• Knowledge of trauma-informed care, harm reduction principles, and evidence-based practices in behavioral health.
• Familiarity with community resources, housing programs, and support services for homeless individuals.
• Ability to work under pressure and respond to deadlines without sacrificing quality
• Ability to demonstrate a steadfast commitment to fostering diversity, equity, and inclusion within the workplace.
• Excellent communication and interpersonal skills, with the ability to establish rapport and trust with clients from diverse backgrounds.
• Strong organizational and time management abilities to effectively handle a caseload and meet deadlines.
• Empathy, patience, and the ability to remain calm and supportive in challenging situations.
• Proficiency in documentation and record-keeping.
• Valid driver’s license and reliable transportation for home visits and client transportation.
• People with lived expertise are preferred.

MORE ABOUT THE ROLE:

We are seeking a compassionate and dedicated Case Manager to provide comprehensive, intensive, and case management to individuals experiencing chronic homelessness and housing instability, with a specific focus on those facing challenges related to substance misuse and co-occurring mental disabilities. As a Case Manager, you will play a crucial role in helping these individuals maintain or transition into stable housing and improve their overall well-being.
Your primary responsibilities will include developing personalized care plans, coordinating services, advocating for clients’ needs, and connecting them with the appropriate community resources. The ideal candidate will possess a strong background in social work or a related field, along with excellent communication skills and a deep commitment to serving vulnerable populations. Services will be based on client centered, housing first, culturally competent and trauma informed care model.

IN THIS ROLE YOU WILL:

• Conduct comprehensive assessments: You will perform thorough assessments to identify clients’ strengths and needs, including behavioral health concerns, housing barriers, and other challenges affecting their well-being. This will be ongoing and fluctuate based on the program needs.
• Develop individualized care plans: Collaborate with clients to develop detailed care plans that address their specific needs, goals, and preferences. Ensure plans are realistic, achievable, and aligned with available resources.
• Coordinate services and referrals: Connect clients with appropriate community resources, such as substance abuse treatment programs, mental health services, medical care, and vocational training. Coordinate and monitor the provision of these services to ensure continuity of care.
• Returns all work-related emails and voicemails in a timely manner.
• Advocate for clients: Serve as a strong advocate for clients, ensuring their rights and needs are respected and met. Collaborate with external agencies, healthcare providers, and housing authorities to secure necessary services and support.
• Provide counseling and support: Offer ongoing emotional support and guidance to clients, helping them navigate challenges, build resilience, and develop healthy coping mechanisms. Utilize evidence-based practices and motivational interviewing techniques to promote positive change.
• Will maintain a caseload of at least 20-25 clients with varying acuity, in conjunction with an interdisciplinary team.
• Travel to meet clients for home visits and other client identified needs.
• Transports clients using a CEDP vehicle or an approved personal vehicle.
• Monitor progress and outcomes: Regularly assess clients’ progress towards their goals, adjusting care plans as needed. Maintain accurate and up-to-date documentation of services provided, ensuring compliance with agency and regulatory requirements.
• Foster community integration: Facilitate access to community resources, social activities, and peer support networks to promote clients’ integration into their new housing and broader community.
• Complete consistent and daily documentation, such as case notes, assessments, and data entry into HMIS and Hubspot (our CRM software) as well as other documentation needs as they relate to the case management role and client needs in compliance with all HIPPA regulations.