Case Manager

at  Government of Alberta

JOB INFORMATION

Job Requisition ID: 64771
Ministry: Public Safety and Emergency Services
Location: Calgary & Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary until October 31, 2026
Scope: Open Competition
Closing Date: December 11, 2024
Classification: Program Services 3 Market Adjustment (023PSAMA)
Salary: $2,626.89 to $3,448.73 bi-weekly ($68,561- $90,011/year)
The Alberta Emergency Management Agency (AEMA) is accountable and responsible to the Government of Alberta (GoA), to Albertans, to their communities, and to industry for the protection of people, their property and the environment from the effects of emergency events. Alberta relies on a decentralized “system” for managing the various types of emergency events that occur every year. The AEMA accomplishes its objectives by leading the co-ordination, collaboration and co-operation between all entities involved in prevention, preparedness, and response and recovery activities within this diverse system.
Our agency also works to ensure vital public services, such as government services and first responders, are available during a crisis.

ROLE RESPONSIBILITIES

Our Recovery Branch assists residential, private small business, and public entities recover from damage caused by a disaster or emergency event by providing financial assistance or reimbursement. As a Case Manager, you will serve as the main point of contact for Albertans and Local Authorities experiencing complex situations that access disaster financial assistance. You will be part of a multifaceted recovery team including Government departments, and external stakeholders. The successful candidate will have a direct impact on the effectiveness of administration and disbursement of funds in accordance with applicable provincial and federal legislation, guidelines, and policies. The role of the Case Manager is central to our communication, administration, and effectiveness of our provincial disaster recovery programs.

SPECIFIC DUTIES INCLUDE:

• Communicate and build relationships with external stakeholders by providing excellent customer service and responding to requests in a timely manner.
• Serving as the main point of contact for Albertans, Local Authorities (Municipalities, Metis Settlements) and Ministries seeking eligibility of disaster recovery programs and resources.
• Collect and assess information to ensure a responsive application process and in accordance with program protocols and program audit guidelines
• Working closely with internal and external stakeholders to collect, interpret, analyze and report data and other information pertaining to an event.
• Research, draft and edit correspondence, and prepare recommendations for management and payments to eligible applicants.
• Review and analyze complex eligibility requirements to ensure applicant files meet audit processes.
• Contribute to the development of Provincial Guidelines and training materials.
• Assist with organizing running application intake at on-site and online program application centres
• Represent AEMA Recovery at regional events such as Regional Municipalities Association trade booths and regional stakeholder engagement sessions across an assigned region.
• Engage with AEMA Field Officers, and AEMA Emergency Social Services staff on disaster events
• Support the Provincial Recovery Coordination Centre (PRCC) and the Provincial Emergency Coordination Centre (PECC) as needed throughout disaster and emergency events.
• The successful candidate will bring the ability to work independently with minimal supervision and demonstrated objectivity when involved with highly emotional or distressing situations.
• Manage large quantities of quantitative and qualitative information and prioritize competing priorities. Manage and analyze databases and create reports for Senior Managers.