Case Manager ICMT (Full Time)

at  LCSS Langley Community Services Society

JOB SUMMARY

Reporting to the Program Manager, the ICMT Case Manager provides clinical outreach
services to clients aged 19 and above who are unhoused and have problematic or chronic
dependent substance use, with or without mental illness, concurrent disorders, or co-
existing functional impairment. Individuals will also be facing complex challenges related
to health, housing, poverty, and face barriers in accessing existing health and social
services. With an emphasis on connecting with clients where they are at physically-on the
street, in shelters, in their homes – the Case Manager provides client-centered services by
developing a trusting therapeutic relationship and providing a safe environment in which
individuals can access services in a client-centered, non-judgmental approach.

QUALIFICATIONS, EXPERIENCES AND ABILITIES:

• Bachelor’s Degree or Diploma in a recognized field such as Substance Abuse

Counselling, Social Work or Clinical Counselling.

• Two years’ experience/training working with homelessness, addictions and/or

concurrent disorders.

• Experience dealing with vulnerable groups.
• Valid Class V BC Driver’s License.

JOB SKILLS AND ABILITIES:

• Knowledge of, and expertise in the fields of homelessness, substance use and mental

health.

• Knowledge of Motivational Interviewing and counselling skills, including crisis

counseling to adults

• Knowledge of Trauma Informed practice and harm reduction
• Knowledge of the FHA Mental Health & Substance Use Services continuum of care.
• Knowledge of Housing First/Reaching Home approach to housing individuals
• Ability to complete client assessments, care plans and community referrals.
• Ability to work effectively with others as part of an interdisciplinary team.
• Ability to communicate effectively with individuals, groups, and other professionals

within an interdisciplinary environment in a diverse community.

• Demonstrated understanding of psychosocial rehabilitation
• Strong interpersonal and cross-cultural communication skills
• Proficient with technology, including computers, tablets, smartphones, word-

processing and database management software.

• Physical ability to carry out the duties of the position.

• Assess clients to determine stages of change, discussing potential options with clients

and team

• Will be responsible for being the team’s primary connection with Substance Use

Services providers (ex. OAT, Treatment Services)

• Provide appropriate referrals to other community support and clinical services.
• Work in collaboration with community partners ranging from service providers to

funders (ex. Fraser Health Authority)

• Will be primarily engaged in referring and connecting clients to alternate specialized

services, such as detox, residential treatment, community support groups (eg. AA,
SMART Recovery), Opioid Agonist Therapy (OAT) clinic, outpatient Substance Use
Services, Psychiatric or Addiction Physician consultation and primary care providers
such as GP/NP support. Advocates on behalf of the client to ensure respect and

dignity are maintained.

• Provides client-centered services by developing strength based, integrated and

comprehensive care plans,

• Collaborate with Housing Procurement Specialist to explore client-centered housing

options.

• Maintain client records including client assessments, treatment plans and progress

notes in accordance with the Freedom of Information and Privacy Act.

• Distribute and administer Take Home Naloxone (THN) to address those individuals at

risk for overdose.

• Advocates on behalf of the client to ensure respect and dignity are maintained.