Case Manager

at  ONCALL Group Australia

ONCALL GROUP AUSTRALIA TAKES PRIDE IN EMPLOYING PEOPLE WHO SHARE OUR COMMITMENT AND PASSION FOR PUTTING THE CLIENT THE CENTRE OF EVERY DECISION WE MAKE AND DELIVERING QUALITY SERVICES AT ALL TIMES.

We are seeking a passionate and experienced Case Manager to join our team! In this role, you will collaborate closely with ONCALL team members to assess, monitor, and review client needs, ensuring that best practice approaches are delivered.

• Work effectively with clients, their families, and other stakeholders to deliver high-quality, person-centred care.
• Attend and participate in case conferences, employee, and stakeholder meetings, documenting outcomes and complete actions within specified timeframes.
• Maintain accurate and timely records in compliance with policies and procedures.
• Develop care plans and agreements in collaboration with clients and stakeholders.
• Prepare support letters and recommendations for clients for governing body reviews.
• Monitor and evaluate service delivery through quality improvement measures.
• Manage client issues and respond to feedback effectively.
• Provide holistic and individualised case management within a person-centred framework.