Case Manager, Personal Injury

at  QBE Insurance Group Limited

THE OPPORTUNITY

We are seeking a dedicated High Complexity Case Manager to join our Brisbane CTP Insurance team. In this role, you will play a crucial part in managing complex CTP insurance claims, working closely with injured parties, healthcare professionals, legal representatives, and other stakeholders to ensure the best possible outcomes for our clients.

QBE RECOGNISE THE VALUE OF DIVERSE PERSPECTIVES AND EXPERIENCE. WE ARE COMMITTED TO AN INCLUSIVE WORKPLACE WHERE EVERYONE FEELS VALUED AND RESPECTED FOR WHO THEY ARE. IF WE CAN PROVIDE SUPPORT WITH ACCESSIBILITY REQUIREMENTS AND ADJUSTMENTS, ALTERNATIVE WORK ARRANGEMENTS OR YOU WOULD LIKE TO CONNECT WITH ONE OF OUR EMPLOYEE NETWORKS AT ANY STAGE OF THE RECRUITMENT PROCESS, PLEASE CONTACT US AT RECRUITMENT@QBE.COM

Application Close Date: 06/09/2024 11:59 PM
How to Apply:
To submit your application, click “Apply” and the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job ID 327461

• Build and maintain effective relationships with key internal and external stakeholders, using a collaborative approach to obtain information and to seek technical expertise from peers to manage claims effectively
• Manage the end-to-end claims management process, by identifying the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes
• Respond to client requests in accordance with service standards
• Ensure accurate claims data is entered in accordance with the required quality assurance standards and reporting to ensure accurate payments and wages are processed, claims are reported on correctly, and service standards are met
• Prepare documents, files and records for legal matters including for trial and subrogation, and submit administrative reports as required
• Ensure current knowledge and adherence and compliance with the relevant legislation, regulations, standards and guidelines
• Support the implementation of the Claims strategy to enable delivery of overall business targets
• Participate in all relevant meetings to share and develop strategy, knowledge and best practice