Case Manager PT

at  Catholic Charities of Baltimore

PAY RATE: $26.28 PER HOUR

Compassionate Caregivers serves Baltimore residents who are 18 or older and are interested in a career in the nursing field. The program offers CNA/GNA training and employment opportunities after certification. The work schedule is Monday – Friday 12:30p – 4:30p

• Organize and lead monthly recruitment events (job fairs, resource fairs) to enhance candidate outreach. • Prepare and bring all onboarding packets and paperwork to orientations.
• Recruit and onboard program participants; track engagement and referrals.
• Submit monthly Train Up report to supervisor by the 23rd of each month
• Monitor and track participant retention at 30-, 60-, and 90-days post-placement.
• Assist clients with transportation needs (e.g., bus tokens).

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in Human Services, Social Work, or related field.
• Two years related experience or an equivalent combination of education and experience.

REQUIRED SKILLS & ABILITIES:

• Ability to remain calm in stressful situations
• Excellent knowledge of case management and crisis intervention services.
• Excellent communication skills.
• Service-oriented and able to resolve customer/client concerns and grievances.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to act with discretion, tact, and professionalism in all situations.
• Effective conflict resolution skills.
• Requires the ability to utilize computer systems and software necessary to perform position functions. Basic Windows PC, web browsing (i.e. Chrome, Internet Explorer, etc.), and Microsoft Outlook skills required. Other Microsoft Office application knowledge, such as Word, Excel PowerPoint, Skype, andOneDrive desired.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

Medium work that includes moving objects up to 50 pounds.

• Develop Individualized Service Plans (ISP) with participants with the primary goal of helping families become self-sufficient within a predetermined time frame.
• Conduct self-sufficiency assessment upon intake and close-of-service for all clients, using the Arizona Self Sufficiency Matrix.
• Maintain regular contact and conduct required visits to discuss goals, difficulties, successes, and overall compliance with service plan.
• Advocate for individuals, families, and children for needed services within the community. • Work collaboratively with staff and volunteers to ensure that clients are participating in programs that will assist them in becoming self-sufficient.
• Maintain casework files and input information into Service Point database.
• Assist clients in accessing and applying for qualifying benefits such as emergency cash assistance, Supplemental Nutrition Assistance Program (SNAP), day care vouchers, eviction prevention, etc.
• Keep records, collect, and input data and report statistical information as required for the program and position and update supervision as necessary.
• Use Motivational Interviewing, a strength based coaching model, to help clients overcome obstacles to reach desired outcomes.
• Maintain an environment that aligns with Trauma Informed Care (TIC).
• Participate in scheduled meetings, trainings, and graduations as requested, possibly to include education, substance abuse, health, and mental health training.
• Possess a working knowledge of program services provided.
• Perform other duties as assigned.