Case Manager

at  QBE

Primary Details
Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers here

Careers

• Location: Adelaide, SA / Parramatta, NSW
• Type: Permanent, full time
• Competitive salary + bonus + benefits + hybrid working

The opportunity
We’re looking for a dedicated Case Manager to join our Self Insurance Claims team! This is your chance to make a real difference by providing exceptional service at every touchpoint and positively impacting the experience of our customers. If you’re someone who thrives in a fast-paced environment, we want to hear from you!
Your new role
The role of a Case Manager will see you return people to health and work with empathy and expertise. You will assist our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, doctors, and other medical professionals. You will be empowered to manage a portfolio of workers compensation claims whilst delivering an exceptional customer experience throughout the process.

Key activities as a Case Manager include:

• Effectively set expectations, communicate and educate injured workers and employers
• Work in partnership with the injured worker and their employer to manage their journey in returning to work
• Ensure timeframes and compliance measures are adhered to in line with legislation and company policy
• Document and apply decision making principles
• Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes

We have a comprehensive training program and ongoing coaching for those with experience, and those new to the Workers Compensation industry, to ensure that we provide you the necessary resources for ongoing success.
About you
You genuinely care about the work you do, delivering an informed, customer centric service with awareness and expertise. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time.

You will also have:

• Experience within NSW Claims management is required, exposure to SA Claims management is beneficial
• Professional experience in a fast paced, customer centric environment
• A high degree of influencing skills, partnered with strong written and verbal communication skills
• Excellent time management and prioritisation skills
• A flexible attitude and a service-orientated approach
• A keen willingness to learn with a proactive and positive attitude

About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Careers
Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 12 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
recruitment@qbe.com
Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management
Application Close Date: 12/02/2025 11:59 PM
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

Please refer the Job description for details