Case Manager

at  QBE Insurance

This role focuses on our ability to intervene with empathy in an injured persons claim experience, to facilitate services they need to get the best possible recovery from their injury following a motor vehicle accident.
The QBE Case Management model involves guiding and providing support to people throughout their recovery, liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment

About you

• Experience in Insurance claims - CTP claims or personal injury is ideal
• Be customer-focused, caring, and empathetic over the phone
• Be resilient, decisive, and empowered
• Ability to find solutions and create plans to address challenges
• Ability to prioritize work effectively