Case Manager

at  The Salvation Army

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Job Description Template
Why This Role Matters
The Intensive Case Management Initiative (ICMI) is part of the Homeless Case Management Service (HCMS) team, providing intensive case management and outreach support to adults experiencing homelessness in Melbourne’s Inner Metropolitan areas. The program targets individuals with complex needs, offering relationship-based support to help them secure stable housing and address mental health care. Its goal is to improve participants’ community functioning and ensure continuity of care with other service agencies.
About The Role
We are seeking a Case Manager - Intensive Case Management Initiative for our Homeless Case Management Service in a Full-time capacity. This position is based out of Flagstaff
Salary and conditions are in accordance with the SCHADS Social and Community Services Lvl 5

Key Responsibilities:

• Build effective, trauma-informed relationships with clients using strength-based, client-centered approaches
• Provide case management, service coordination, advocacy, and referrals to address client needs and promote stability
• Tailor case management plans to individual client needs
• Support clients through case conferences, exit planning, and advocacy with service providers
• Collaborate with internal and external stakeholders to maintain strong relationships with community partners and service providers
• Identify service gaps, recommend improvements, and ensure compliance with accreditation standards
• Participate in team meetings, service planning, and community engagement activities
• Maintain accurate client records and contribute to quality improvement initiatives
• Meet reporting requirements and provide required reports in a timely manner
• Participate in regular supervision, performance planning, and staff meetings for ongoing development

About You:

• Diploma or Degree qualification in Social Work, Psychology, or related field
• Relevant experience in the social service sector including case-management
• Able to demonstrate knowledge of homelessness including context, causes, models and approaches relating to best practice
• Experience working with internal and external stakeholders to both maintain and create new connections in the sector
• A Nationally Coordinated Criminal History Check
• A current and valid Working with Children’s Check
• A valid Victorian Driver’s license.

What We Offer:

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• An attractive salary including NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits ($2650)
• Purchase leave, study leave, Paid parental leave
• Opportunity for training and career development
• Free Onsite parking
• Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits.
• Novated car leasing, discounts on car hire and purchase.
• Salvos Wellness app and program, including access to Fitness Passport.
• Employee Assistance Program - Independent confidential counselling service

How To Apply
If you’re excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration

• Build effective, trauma-informed relationships with clients using strength-based, client-centered approaches
• Provide case management, service coordination, advocacy, and referrals to address client needs and promote stability
• Tailor case management plans to individual client needs
• Support clients through case conferences, exit planning, and advocacy with service providers
• Collaborate with internal and external stakeholders to maintain strong relationships with community partners and service providers
• Identify service gaps, recommend improvements, and ensure compliance with accreditation standards
• Participate in team meetings, service planning, and community engagement activities
• Maintain accurate client records and contribute to quality improvement initiatives
• Meet reporting requirements and provide required reports in a timely manner
• Participate in regular supervision, performance planning, and staff meetings for ongoing developmen