Case Manager - Veterans Program

at  Catholic Charities

Description: Workday: Monday - Saturday, occasional evenings/weekends
Work hours: 8:30 a.m. - 5 p.m.
Location: 1801 W. Cesar Chavez Blvd, San Antonio, TX. 78207 & St. Stephen’s CARE Center 2127 S. Zarzamora, San Antonio TX. 78207
Mission: The mission of Catholic Charities is to provide for the needs of our communitythrough selfless service under the sign of love.

SUMMARY:

The Case Manager is responsible for coordinated services to Veteran clients seeking assistance through the Family Self Sufficiency programs to help attain self-sufficiency utilizing utility and rental assistance programs, by referring to adult education, employment services, financial education, and teaching life skills classes necessary to achieve assessed goals. Upon assessment, the case manager will provide referrals to education, workforce development, and teach financial literacy, as well as meeting the participant’s basic needs (food, shelter, and clothing). The Case Manager is responsible for referring eligible clients to programs within the organization and external partners. The Case Manager will assist in enrolling participants for benefits through Texas Health and Human Services Commission and other supportive services they may qualify for. Duties include but not limited to: capacity building, course/curriculum creation, execution, and oversight, client recruitment and retention, case management, performance management, self-sufficiency outcomes, budget management, file maintenance and compliance, and monthly reporting of data.

MINIMUM QUALIFICATIONS:

• Education
• Bachelor’s degree in social work preferred but not required
• Equivalent experience in social work or business-related field
• Experience
• Minimum of 2 years of experience in nonprofit setting which at least 1 year of experience in Social Services and/or Case Management experience within the Veteran population is preferred.
• License and Credentials
• Reliable transportation
• Valid driver license or I.D.
• Must have a clean driving record
• Bilingual in English and Spanish preferred

MINIMUM KNOWLEDGE AND SKILLS:

• Knowledge of Microsoft Office Programs and word processing
• Knowledge of Internet, email, and basic phone and voice messaging
• Ability to handle crisis and use critical thinking
• Ability to multitask and work in a fast-paced environment
• Excellent verbal and written communication
• Ability to maintain high standards of client confidentiality
• Experience working in case management or within grant funding preferred
• Must be detail oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal skills.
• Must have good critical thinking and problem-solving skills.

TRAVEL REQUIREMENTS:

Travel requirements for the position includes 10% local and 0% overnight.

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) * This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.*
Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted

• Responsible for intake and assessment of clients to provide direct basic needs and emergency assistance and refer to educational, workforce development, financial literacy, and other basic needs/resources.
• Assist with day-to-day program operations Guadalupe Community Center related to case management services including, but not limited to assisting clients applying for emergency financial assistance, administering emergency funding
• Conducting client follow up and assessment of outcomes on self-sufficiency matrix.
• Provide assistance in navigating and applying for resources such as SNAP, housing, or other applicable resources/eligible services with other agencies such as Texas Health and Human Services, various Veterans programs, and the Texas Pregnancy Care Network.
• Conduct Family Self Sufficiency program classes to assist in progressing clients to meet identified goals.
• Responsible for ensuring clients meet requirement to qualify for SNAP benefits as well as other programs.
• Assist eligible clients that receive service in Veronica’s boutique and submit billable services through Briteworks.
• Responsible for entering data into agency database in a timely manner.
• Enter all data into appropriate program/funding databases. (HMIS, Smartsheets, Briteworks, etc.)
• Submit monthly and quarterly reports in a timely manner.
• Other duties as assigned by Lead Case Manager, Program Director, or Senior Director