Case Manager

at  Workers Compensation Board of Manitoba WCB Manitoba

JOB SUMMARY:

The Case Manager is the primary contact responsible for the provision of case management services to an assigned region, industry and/or group of employers, and their injured workers. The incumbent is responsible for entitlement decisions and ongoing management of claim files originating from the assigned region, industry and/or group of employers, including the provision of primary rehabilitation and return to work services, the promotion of disability management concepts to stakeholders and the coordination and monitoring of vocational rehabilitation and other professional services.

QUALIFICATIONS:

University degree in a related field such as Commerce, Psychology, Sociology, Social Work, Nursing, Physiotherapy or Occupational Therapy
Minimum five (5) years experience making entitlement decisions while providing client service
Proficiency in the use of personal computers and software in a Windows environment
Knowledge of adjudication or vocational rehabilitation or case management or disability management programs, policies, procedures and principles
Knowledge of medical terminology/issues
Ability to interpret and apply provisions of The Workers Compensation Act, Government Employees Compensation Act, and Manitoba Public Insurance Act
Ability to obtain, assess, evaluate and rationalize to support case management decisions
Ability to communicate effectively, both verbally and in writing to deal with internal and external stakeholders
Ability to organize and prioritize workload
Ability to work under pressure to tight deadline while providing excellent client service in sometimes confrontational situations
Ability to work independently and as part of a team
Must be able to travel within the province of Manitoba

ADDITIONAL INFORMATION:

Salary Range: $73,430 - $91,789
Please note that these positions will begin on October 15, 2024 with an 8 week training class. During the training period, you will not be eligible to take vacation and the hours of work will be Monday to Friday, 8:30 a.m. - 4:30 p.m.
Ability to communicate proficiently in both official languages (English & French) is an asset.
A satisfactory criminal record check and verification of education will be required for the successful candidate.
The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, LGBTTSQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.
The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Manages the overall case management process for physical and psychological injury and illness claims. Collects, reviews and assesses claim information on a regular basis to establish a worker’s initial and continuing entitlement to benefits and services. Authorizes and communicates all entitlement decisions to appropriate stakeholders in a professional and timely manner.
Adheres to established Case Management guidelines and best practices. Provides personalized service through meetings with injured workers, employers and other relevant stakeholders to exchange information in regards to workplace injuries, return to work programs and associated rehabilitation plans.
Proactively identifies safe and suitable modified or alternate return to work opportunities where medically appropriate; coordinates and/or assists stakeholders with return to work planning; attends work sites to assess appropriateness of proposed work alternatives and problem solves barriers to return to work either independently or in conjunction with other staff (i.e. Rehabilitation Specialist, Vocational Rehabilitation Consultant); monitors return to work plans once established.
Develops, documents, implements, monitors, and evaluates health and return to work outcomes and revises case plans accordingly.
Determines the need for, and coordinates the services and expertise provided by, other team members (e.g. Vocational Rehabilitation Consultant, Rehabilitation Specialist, Payment Assessor) and monitors the progress and outcome of the case plan.
Proactively identifies injured workers who have physical and/or psychological barriers to recovery and return to work, provides appropriate support and guidance, and facilitates referrals for professional services as required.
Facilitates multi-disciplinary meetings between WCB internal/external resources to design and implement case plans for complex cases.
Promotes and supports workplace-based disability management and return to work programs. This can include employer meetings and worksite visits, and attending information/discussion sessions on behalf of WCB in coordination with Return to Work Program Services, SAFE Work Manitoba, industry associations and other stakeholders.
Performs other related duties as assigned.