Case Officer (Housing Solutions)

at  Surrey Heath Borough Council

Employer:
Surrey Heath Borough Council
Salary:
£33,872 - £38,723 per annum
Location:
Surrey Heath House, Camberley, Hybrid Working
Contract:
Temporary
Working Pattern:
Flexible Hours/Full Time
Hours:
37 hours per week.
DBS Check:
Enhanced
Closing Date:
17/11/2024 at 23:59
Reference:
EC/24/296538

ABOUT YOU

With knowledge of housing and homelessness law, understanding of welfare benefits and social care and a minimum of one year working in frontline service delivering advice and support, we are looking for a committed Case Officer to work with families and individuals at risk of homelessness to find housing solutions, either in their current home or through a planned move.
You will have excellent communication skills, both orally and in writing, be able to build positive and motivating relationships with clients, and have a strong ethos of joint working with partner agencies.
You will be able to demonstrate that through your knowledge and communication skills you have a track record in finding positive outcomes for customers and contributing to service development.

HOW TO APPLY

Please apply online via the link provided.
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please call 01276 707126 to discuss any reasonable adjustments that may be made to accommodate your individual requirements.
Please note:
All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.
For the best chance of successful application, please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form. To reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. If you choose to submit your CV with your application form we request that you remove all your personal details before uploading your CV. This will ensure that Managers cannot see your personal details when completing their shortlist. If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date.
If you have any further enquiries please email or telephone 01276 707126.
For technical issues, please contact Jobsgopublic directly.

Are you able to work with individuals and families to identify their key needs and support them to resolve their housing situation?
Can you tell when you need to hold someone’s hand to get them to a solution or when you can offer advice to help someone resolve their housing situation themselves?
Can you make the connection between people’s varying needs to identify a pathway that leads them to settled housing?
Can you find and work with the various agencies or networks that can help you help our residents?