Case Officer, Victorian Civil and Administrative Tribunal (VCAT)

at  Court Services Victoria

About Us
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes.
VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
About the Role
The successful applicant will be responsible for the coordination and end to end case management of applications made to the Human Rights Division under the Human Rights and Guardianship Lists. This will incorporate administrative and business functions with a strong customer focus designed to promote awareness and understanding of VCAT processes and legislative requirements. Their main focus is ensuring cases are ready for hearing and parties are prepared so the VCAT Member is able to make an informed decision.
Case Officers individually manage a caseload of around 90-150 cases at a given time. All cases vary in risk and complexity, and are at various stages of the VCAT process.
This role is a fixed term role to cover an employee currently on secondment. The role is onsite only, at our Melbourne CBD location with no ability to work remotely.
About You
What you need to have: We are looking for someone who is passionate about making a difference, highly organised and committed to delivering high quality outcomes for users.

• Proven ability to build strong relationships with customers to understand and deliver on service needs
• Demonstrated ability to process high volumes of complex information with efficiency and accuracy
• Exceptional self-management, planning and organisational skills with demonstrated ability to work effectively in a fast-paced team
• Adaptability when communicating with users
• Experience working with people who are at risk or have complex needs (desirable, not mandatory)
• Technical proficiency in HRD legislations and work practices (desirable, not mandatory)
• Experience working within an area with vulnerable users (desirable, not mandatory).
  How to apply

Click the ‘Apply Now’ button, ensuring you include the following in your application:

• resume
• a short cover letter

Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don’t hesitate to get in touch with the Position Contact listed in the Position Description