Case Officer, Victorian Civil and Administrative Tribunal (VCAT)

at  Victorian Civil and Administrative Tribunal VCAT

JOB DESCRIPTION

Location: Melbourne | CBD
Job type: Full time / until 11 March 2025
Organisation: Victorian Civil and Administrative Tribunal (VCAT)
Salary: $74,580 - $90,558
Occupation: Administration/Secretarial

Reference: VG/VT1855A

• Fixed-term, full time, VPS 3 position

ABOUT US

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes.
VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

ABOUT YOU

What you need to have: We are looking for someone who is passionate about making a difference, highly organised and committed to delivering high quality outcomes for users.

To ensure success in the role you will have:

• Proven ability to build strong relationships with customers to understand and deliver on service needs
• Demonstrated ability to process high volumes of complex information with efficiency and accuracy
• Exceptional self-management, planning and organisational skills with demonstrated ability to work effectively in a fast-paced team
• Adaptability when communicating with users
• Experience working with people who are at risk or have complex needs (desirable, not mandatory)
• Technical proficiency in HRD legislations and work practices (desirable, not mandatory)
• Experience working within an area with vulnerable users (desirable, not mandatory).

ABOUT THE ROLE

The successful applicant will be responsible for the coordination and end to end case management of applications made to the Human Rights Division under the Human Rights and Guardianship Lists. This will incorporate administrative and business functions with a strong customer focus designed to promote awareness and understanding of VCAT processes and legislative requirements. Their main focus is ensuring cases are ready for hearing and parties are prepared so the VCAT Member is able to make an informed decision.
Case Officers individually manage a caseload of around 90-150 cases at a given time. All cases vary in risk and complexity, and are at various stages of the VCAT process.
This role is a fixed term role to cover an employee currently on secondment. The role is onsite only, at our Melbourne CBD location with no ability to work remotely.

To ensure success in the role you will have:

• Proven ability to build strong relationships with customers to understand and deliver on service needs
• Demonstrated ability to process high volumes of complex information with efficiency and accuracy
• Exceptional self-management, planning and organisational skills with demonstrated ability to work effectively in a fast-paced team
• Adaptability when communicating with users
• Experience working with people who are at risk or have complex needs (desirable, not mandatory)
• Technical proficiency in HRD legislations and work practices (desirable, not mandatory)
• Experience working within an area with vulnerable users (desirable, not mandatory)