Case Research Services Associate III

at  Conduent Payment Integrity Solution Inc

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

REQUIREMENTS

To be successful in this role you will:

• Have a High School Diploma or an equivalent level of education
• 18+ years of age
• Steady work history
• Experience with claims and making professional outbound calls is a must
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
• Be able to successfully pass a criminal background check and drug test
• Have prior clerical / customer service work experience
• Great Typing Skills: 40+ adjusted wpm

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $20-$22 hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent

ABOUT THE ROLE

You will use your detail-oriented nature and exceptional communication skills in order to provide quality service while investigating claims.

As a Claims Case Research Services Associate, you will be responsible for:

• Meeting production standards on a daily and monthly basis. Standards are based on determining if recovery potential exists.
• Initiating telephone contact and written correspondence with insurance claims adjusters, personal injury attorneys, patients and other parties to the claim.
• Examining and investigating cases based on accident details, and policy language to establish if recovery potential exists.
• Utilizing the Internet and other resources to fully investigate potential recovery cases.
• Talking on the phone 90% of your workday- outbound calls and answering calls returned to you about the claims you are working.
• Detailed, clear and concise case notes and providing exceptional customer service.

To be successful in this role you will:

• Have a High School Diploma or an equivalent level of education
• 18+ years of age
• Steady work history
• Experience with claims and making professional outbound calls is a must
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
• Be able to successfully pass a criminal background check and drug test
• Have prior clerical / customer service work experience
• Great Typing Skills: 40+ adjusted wp