Case Services Officer (Housing Solutions) Level 2

at  Canterbury City Council

The Housing Solutions Team at Canterbury City Council are looking for a Level 2 Case Services Officer to join them.
You will be working in a team who advise & support people who find themselves in a homelessness situation, whilst following the guidance from the Homeless Reduction Act 2017.
You will be part of the triage team, the first contact a person has coming into the service. You will need to collect the relevant information from them, advise on the support we can provide, signpost if required and book appointments for a further interview with a Housing Solutions Officer.

• Taking phone calls and carrying out face to face initial assessments.
• Maintaining digital records diligently.
• Gathering the required information to progress the case.
• You will do this face to face, on-line and over the telephone.
• You will carry out some basic investigation on information provided in order to support the Housing Solutions officer to make a decision on the case.
• Be involved with arranging temporary accommodation and ensuring we receive the correct financial contribution for this.
• You will work a rota system, giving you varied duties
• You will be given regular update training.