Casework Manager (Family Liaison and Specialist Casework)

at  University College London

ABOUT US

UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events. The Student Support and Enquiries Team has been awarded the Customer Service Excellence Accreditation, recognising that the customer service the team provides is of an exceptional standard. The team comprises customer care professionals who provide information, advice and support to all registered students.

ABOUT YOU

We are seeking an individual who is passionate about providing exceptional customer care. We require a candidate with experience supporting highly sensitive and complex cases with a focus on delivering quality services and a customer-focused outcome. You will have excellent communication skills, both verbal and written, together with excellent interpersonal skills, with the ability to liaise with a diverse range of people in a discreet and diplomatic manner. You must be effective in prioritising tasks whist managing a demanding workload and be able to remain calm under pressure, for example when dealing with challenging and stressful situations.

ABOUT THE ROLE

The Casework Manager (Family Liaison and Specialist Casework) is a key member of the wider Student Support and Wellbeing Services Team. The postholder has a pivotal role in working with key stakeholders across UCL and will be responsible for coordinating the department’s response to serious incidences and traumatic events that impact both students as well as their families and trusted contacts.
Your application must include a CV and supporting statement and it will be assessed on how well you evidence the essential and desirable criteria in the job description.
If you have any queries about the role, please contact Finola Gibson at: finola.gibson@ucl.ac.uk

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insuranc