Casework Team Leader

at  Planning Inspectorate

JOB SUMMARY

We are looking for a Casework Team Leader, providing mentoring, coaching and advice in a team environment delivering exceptional customer service. Including programming casework to a range of different Inspectors, to meet their development needs and ensure the organisation meets its key casework ambitions.
The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.
We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.
For further information on the Planning Inspectorate, please see the information pack attached. You can also view our careers page at Civil Service Careers

JOB DESCRIPTION

In this role, you need to be a detail-focused, driven individual who is aware of the needs of customers and works well with others across a wider operational team to achieve the organisation’s casework aims. The Team Leader should lead by example, set high standards for quality and timely delivery, and provide their staff with opportunities to fulfil their potential and meet career progression aspirations.
On a day-to-day basis provide procedural advice to customers and case officers, drafting responses and referrals as required. Ensure the legislation is complied with and make decisions based on fairness, openness, and transparency. Ensuring staff are fully engaged and utilised, including monitoring performance and providing feedback. On a weekly basis ensure cohort of Inspectors assigned have their availability for casework fully utilised with an appropriate allocation of casework which is prioritised to meet overall targets and their development needs.
For full information on the role and assessment process please refer to the candidate pack attached.

DISABILITY CONFIDENT INTERVIEW SCHEME

The Civil Service embraces diversity and promotes equal opportunities. We run a Disability Confident Interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

To be considered for an interview under the scheme you must:

• have a disability defined by the Equality Act 2010
• provide evidence in your application that you meet the minimum criteria in the job description
• meet all of the qualifications, skills or experience defined as essential

While we will endeavour to provide you with all the appropriate information, you are the expert on your specific requirements so if you require any adjustments, you should consider the information provided about the assessment process in the candidate pack and then:

• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. The earlier and more clearly you tell us what you need and why you need it, the more likely we are to be able to accommodate you in a timely fashion.

Feedback will only be provided if you attend an interview or assessment.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Administration / Corporate Support
Operational Delivery
Planning