Caseworker

at  Ministry of Children Community and Social Services

Orillia, ON, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Dec, 2024USD 1345 Weekly26 Sep, 2024N/ACustomer Service,Discrimination,Accessibility,Analytical Skills,Disabilities,Sensitivity,Communication Skills,Mental HealthNoNo
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Description:

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.
The Ontario Disability Support Program serves a population that is living with a disability, and may be experiencing one or multiple realities which include but are not limited to; poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, isolation, discrimination and experiences of grief/loss.
As a Caseworker, you will have the rewarding opportunity to make a difference in the lives of our client population to deliver the Ontario Disability Support Program.

CUSTOMER SERVICE AND COMMUNICATION SKILLS

  • You can provide effective customer service to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss).
  • You have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
  • You have effective communication and consulting skills to write clear, concise reports and conduct information sessions
  • You demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
  • You have interviewing skills to conduct interviews with clients by phone or in person who may require alternative communication approaches
  • You have effective listening skills to determine client needs and make appropriate referrals

KNOWLEDGE

  • You have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
  • You have knowledge of labour market trends
  • You are able to interpret and apply relevant legislation, policies and acts (i.e. ODSP Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act) to review/determine program eligibility and identify infractions/abuse by recipients

ANALYTICAL, PLANNING AND ORGANIZATIONAL SKILLS

  • You demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
  • You have demonstrated analytical skills to collect, document and evaluate information
  • You are able to work in a team environment

Responsibilities:

You will:

  • Provide customer service and consultation to clients
  • Collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
  • Make adjustments to entitlements and resolve conflict situations
  • Explain legislation and ministry initiatives
  • Prepare a range of communication materials
  • Plan and deliver information sessions to clients and stakeholders, on community-based employment supports


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Human Resources/HR

HR / Administration / IR

HR

Graduate

Proficient

1

Orillia, ON, Canada