Cash Advance Specialist

at  iKhokha

Company Description
iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you’d expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech’s in Africa we’ve built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.
Job Description
iKhokha is on the lookout for the next Cash Advance Specialist to join our growing team.
We’re searching for a professional, analytical person with a flair for customer service and the ability to close a deal.
It doesn’t just end here, read more below…

QUALIFICATIONS

• Minimum of a matric qualification.

Deal Breakers:

• 1 – 3 years call centre experience with exposure to CRM platforms in a Sales &Service environment.
• Loan product exposure (Advantageous)
• Experience in Upselling and Retentions (Advantageous)
• Excellent written and verbal communication skills with a specific focus on customer service and sales. Data capturing and detail orientation with a good understanding of technical support along with basic accounting exposure. Proficient in use of Microsoft apps.
• Sales, Technical Support, Customer Service & Loan Officer

Additional Information

• You will be responsible for empowering existing merchants to utilize cash advances to further grow their businesses.
• Educate merchants on the various ways to use and accept cash advance in a hassle-free and customer centric manner.
• Call customers that are identified by the business as well as field inbound calls from interested merchants.
• Liaise with our finance partner as well as our internal finance department to resolve Cash Advance customer queries.