Cash Collections Specialist with English

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EDUCATION AND QUALIFICATIONS:

• Advance English language skills + proficiency in Spanish and/or Italian languages is a strong plus.
• University Degree. Finance background preferred.
• ISP / CMS / CRM expertise is a big plus.
• Proactive and social personality. Ability to work in team.
• Detail oriented, organized and solution oriented.

WORK EXPERIENCE:

• Minimum 2+ years of working experience within Cash Collections.
• Good understanding of the Cash Collections processes and practices.
  Bring out your best
  SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

PURPOSE AND OBJECTIVES

Cash Collections organization is part of the Global Finance Success. We are a key contributor to SAP’s cash flow ambition with a strong focus to accelerate cash inflow via continuous optimization, automation, agility and simplifying customer experience.
Within the GFS Cash Collections Volume Team for EMEA and MEE, the Finance Specialist is responsible for collecting regions receivables. The focus is efficiency of cash collection and driving down DSO for volume customers, and the improvement of Cash Flow by driving timely settlement from customer using standardized processes and tools. The department maintains a strong focus on customer experience, in order to do this, will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supporting projects.

EXPECTATION AND TASKS:

• Handling a portfolio of 400+ customers with open receivables.
• Analysis and resolution of issues due to lack of payment.
• Managing customer´s inquiries (external and internal customers).
• Interaction with different departments of the organization.
• Negotiation of installment plans and debt resolution.
• Full accountability of self-portfolio.
• Generate reconciliation reports in excel files for customers, with actions taken and next steps.
• Promote continue improvement and support to projects.