Cash Management Relationship Analyst

at  BNP Paribas

BNP Paribas is a key player in international banking, has a presence in 65 countries, with more than 190,000 employees, including nearly 145,000 in Europe. The Group supports all its customers - individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world.
Corporate & Institutional banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years.
In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Check Republic, Romania, Bulgaria, Greece), serving 9 countries.

Provide corporate clients with a front line entry point for support in their daily banking services needs
Be responsible/accountable for the overall Cash Management relationship of the client portfolio by proactively proposing solutions and anticipating client needs
Ensure day-to-day operational efficiency by maintaining and improving effective client queries management
Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed
Maintain a dynamic, interactive and pro-active relationship with the clients and with the internal stakeholders
Follow the internal control framework to ensure reliability and traceability of the work doneReport encountered issues and achievements to Management, and input the relevant items in the internal reporting tools
Contribute to Cash Management Servicing transformation and support the successful implementation of the target model
Share skills and expertise within the Servicing environment and beyond (cross and up-skilling)
Ensure Basic technical support to clients regarding e-banking tools & Cash management products
Promote “Selfcare” habits to client, as part of the digitalization initiatives