Cash Management Team Manager Life & Pensions

at  Diligenta

Who are Diligenta?
Diligenta’s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients’ operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role:
Join our LBG Finance Operations team, ensuring accurate and reliable financial records and transactions. Your role focuses on processing payments, receipts, and distributions, resolving discrepancies, and maintaining compliance with regulatory requirements.

Benefits:

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance (’Death in Service") & Group Income Protection
• Apply to find out about our other benefits

• Lead and manage the Life & Pension Cash Management Team (Legacy & BaNCS) of up to 12 members, ensuring proper training, management, and motivation.
• Continuously review and improve Cash Management processes to ensure regulatory compliance, minimize risks, and enhance customer satisfaction.
• Establish robust controls for Cash Management activities, ensuring compliance with regulations and payment scheme guidelines to prevent breaches and fraud.
• Implement effective risk management practices to identify, assess, and mitigate potential payment processing risks, ensuring data security and fraud prevention.
• Set and monitor KPIs to measure and motivate team performance, delivering a top-tier Cash Management function.
• Handle complex Cash Management queries and act as an escalation point for issues.
• Prepare and present financial information to Senior Managers/Senior Leadership Team as required.
• Collaborate with the Control and Oversight Team on projects supporting strategic initiatives.
• Act as the main contact for Cash Management during annual Financial Audits and Internal Audits, providing timely and accurate responses.
• Assist the Control and Oversight Team in compiling data for Management Information (MI) Reporting.
• Own the End of Day Checklist for Cash Management, ensuring all tasks are completed daily.
• Ensure all team activities adhere to Consumer Duty regulations.