Cashier & Customer Service

at  Canadian Tire Penticton BC Store 351

SUMMARY

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally. Customer service and computerized cash register proficiency is essential for success in this position to enhance the customer experience.
This position is $17.40 per hour.

CUSTOMER SERVICE

• Smiles, makes eye contact, greets and thanks customers (by name where possible).
• Guides customer to the location of requested items.
• Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire!”).
• Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person.
• Deals with challenging situations and conflict resolution in a professional manner.

REQUIREMENTS:

• Basic math and typing skills.
• Ability to work efficiently with computerized and cash register systems.
• Organizational ability and attention to detail.
• Ability to work under minimum supervision.
• Experience in a customer service role and/or with a Canadian Tire store is considered an asset.

REQUIRED ABILITIES AND SKILLS:

Successful candidates will demonstrate the following competencies:

• Strong orientation towards customer service excellence.
• Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
• Strong belief in the Canadian Tire Values of honesty, integrity and respect.
• Effective written and oral communication skills (probing, listening, etc) and the ability to maintain professional communication, even in challenging situations.
• Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
• Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to resolve retail and/or customer issues.
• Ability to multitask, adapt and cope with challenging and changing situations.
• Positive attitude, punctuality and solid work ethic.