Cashier - White City

at  Sephora

Location Name: Westfield White City, London
Type of contract: Permanent, Full Time
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
We are united by a common goal - to reimagine the future of beauty.

CLIENT EXPERIENCE:

• Win clients loyalty.
• Welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations.
• Introduce complimentary services to the client and assist to uplift the average basket sales.
• Apply Sephora Attitude with the use of digital tools to enhance the clients experience.
• Share product knowledge to build the sale and basket.
• Have a friendly and engaging personality in order to foster and maintain long lasting positive client relationships.
• Support different categories on shopfloor, when asked to.

EDUCATION & DEMONSTRATION:

• Assist and guide clients in selecting the most suitable products based on their needs and skin type.
• Support the store team by explaining and demonstrating new products to clients.
• Display an exceptional image and body language in alignment with Sephora grooming guidelines, setting an example as a role model.
• Understand customer beauty pass status, points, and offers, introducing beauty pass promotions with the correct scanning process.
• Address customer queries, promote the Sephora website and digital tools, and resolve complaints related to the beauty pass program.

SKILLS:

• Proven experience in a retail/Customer Experience focused environment
• Interest in the Beauty & Cosmetic industry.
• Strong interpersonal and communication skills, with the ability to build rapport and connect with customers.
• Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs.
• Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
• Professional appearance with a passion for the beauty industry.
• Ability to multitask, prioritize, and thrive in a fast-paced retail environment.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Please refer the Job description for details