Castore - Deputy Manager

at  HighCross Leicester

Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.
The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

SKILLS & QUALITIES

Key skills:

• Ideally have worked within a supervisory or management role in a customer facing environment
• Retail exposure beneficial
• The ability to thrive in a sales targeted environment

Personal qualities:

• Outstanding written and verbal communication skills
• A desire to use your initiative to solve problems
• Proven leadership ability
• Decision-making
• Excellent Interpersonal skills
• Adaptable to change
• Time management
• Conflict resolution
• Excellent team player
• Mentorship
• Passion for the brand

THE ROLE

As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always.
You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.

RESPONSIBILITIES

Supporting the Store Manager in the following:

Developing the best:

• Guide and coach the team to inspire a “customer first always” approach.
• Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
• Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
• React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.

Driving results:

• Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
• Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
• Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
• Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.

Operational

• Keep up to date with and adhere to company policies and procedures.
• Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. This will also include providing all HR documentation to support the retail leadership team to manage team issues.
• Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
• Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.

Commercial

• Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
• Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals.
• Have an excellent knowledge of the marketplace and competition to support commercial decisions.
• Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business.

Future Focus

• Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
• Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
• Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
• Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.