Casual Contact Centre Representative

at  The Salvation Army

Number of Positions Available:
1
Start your career with The Salvation Army today!
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
The Contact Centre Representative is responsible for managing high volumes of inbound and outbound calls and emails in a structured working environment to ensure all inquiries are answered and managed in a timely and professional manner.

ABOUT THE JOB

We are looking for talented individuals in Melbourne, Sydney and Brisbane region who love retail, loves a challenge, and loves waking up each day with a passion for making a difference.

Support the Salvos Stores Team with the day-to-day queries and provide quality support experience for our team, customers and community members.

• Attend to a high volume of inbound and outbound calls in a timely, professional and efficient manner and attend to queries as per the standard operational procedure.
• Respond to email and phone enquiries as they arise, which may entail liaising with other departments, including logistics, other TSA services and programs and other Salvos Stores retail teams and ensure quality outcomes and service delivery are met.
• In Consultation with the Contact Centre Team Leader, assist with the prioritisation of incoming queries for the team and ensure all relevant schedules are being followed and key KPIs are met.
• Manage and maintain accurate donor records across their respective databases for home collection services, Salvos Club Cards and financial donations.
• Keep up to date with Salvos Stores and the Salvation Army’s information, services and programs.
• Complete Contact Centre office and administration duties and other tasks in a timely and accurate manner
• Follow all Occupational Health and Safety guidelines as outlined by The Salvation Army (TSA), including assessing risk, record keeping and submitting SolvSafety incidents in a timely manner.
• Assist and perform additional tasks/jobs as reasonably required in accordance with established guidelines, processes and/or as required by the Line Manager.

HOW TO APPLY

If you’re excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

Please refer the Job description for details