Casual Customer Service Consultants x 2 (2368)

at  City of Marion

POSITION DESCRIPTION CUSTOMER SERVICE CONSULTANT - CASUAL

Position title Customer Service Consultant – Casual
Position number 1574
Classification (Level) Level 2
Department Corporate Services
Division Customer Experience & Engagement
Business unit Customer Service
People Leader Unit Manager Customer Service
Key stakeholders All departments, residents, and other key stakeholders where
applicable

POSITION DESCRIPTION CUSTOMER SERVICE CONSULTANT - CASUAL

• Embrace ethical and moral behavior and report any suspected instances of fraud and/or
  corruption in accordance with Fraud and Corruption Management and the Code of

Conduct.

• All other duties as required.

NEW EMPLOYEE ACKNOWLEDGEMENT

By signing the ‘City of Marion Employment Acceptance Statement’ in your Letter of Offer, you
are agreeing to the Position Description attached to your Offer.
Employee name: Signature: Date:
Leader name: Signature: Date:
HR name: Signature: Date:
PD – Customer Service Consultant Casual – December 202

OUR PURPOSE

To improve our residents’ quality of life; continuously, smartly, and efficiently. Six themes in
our Community Vision represent the shared value and aspirations that will guide how our
city develops – liveable, valuing nature, engaged, prosperous, innovative,
and connected.

PURPOSE

This position is responsible for responding professionally and positively to all requests for
customer service with a focus on first contact resolution, in accordance with council’s
Customer Experience Charter. This includes telephone calls and online enquiries. The role is
expected to be solution focussed and work in consultation with other business areas to
provide an exemplary customer experience.
The position is also responsible for the completion of daily tasks and works as part of the
Customer Service Team towards achieving the department’s Key Performance Indicators. In
addition, this position will also assist the Marketing and Communication team with event set-
up and management as needed.