Casual - Housekeeper, Housekeeping Services

at  Calgary Telus Convention Centre

At the CTCC, we work hard to create memorable experiences that exceed the expectations of our clients. Our driven, efficient, and caring team helps create personalized and professional events, all ways.
The Calgary TELUS Convention Centre is looking to hire Housekeepers in our Housekeeping Services Department. This is a casual position where the available hours are based on booked events and schedules. Reporting to the Manager, Housekeeping Services and/or Team Lead, Housekeeping Services, this position is responsible for providing cleaning services to the Centre and the Glenbow Museum.

Job-Related Skills

• Strong interpersonal and communication skills.
• Ability to speak, read, write, and follow oral and written instructions in English.
• Basic mathematics knowledge.
• Ability to work in a constantly changing and customer service-oriented environment.
• Good customer service skills.
• Good time management skills.
• Willingness to learn new cleaning methods and how to use various pieces of equipment.
• Ability to work independently and in a team environment

Education

• High school diploma or equivalent

Experience

• Previous janitorial experience, preferably in a commercial setting

Physical Requirements

• Physically fit to have the ability to lift up to 75lbs (equipment) and push/pull a maximum of 798lbs.
• Comfortable working at heights

• Cleaning & maintenance of all front & back of house areas.
• Porter service during client functions.
• Floorcare: sweep/dust-mop, damp mop, auto-scrub, auto-sweep, vacuum, detail vacuum (corners, edges, under furniture), spot clean and shampoo, scrub/strip/refinish floors.
• General cleaning: dusting (high, low, horizontal and detail), dry & damp wiping, sanitizing.
• Washroom cleaning: clean toilets & urinals, sinks, washroom partitions, fixtures, mirrors, countertops, and dispensers, refill supplies, spot clean and wash walls, dusting (high, low, horizontal and detail), floor care.
• Window and glass cleaning.
• Waste and recycling collection and disposal from all public, client and staff areas.
• Biohazard clean-up and sharps removal & disposal.
• Cleaning overhead signage.
• Operating & maintaining cleaning equipment in a safe and proper manner, including, but not limited to sweepers, scrubbers, vacuum cleaners, carpet and upholstery cleaners, buffers, etc.
• Replenishing cleaning cart supplies.
• Doing laundry (cotton and microfiber cleaning rags, wet mop heads, and dust mops).
• General outdoor services and maintenance, such as watering plants, picking up litter, sweeping entry areas & sidewalks, cleaning glass doors at entrances.
• Other duties as assigned.

Job-Related Skills

• Strong interpersonal and communication skills.
• Ability to speak, read, write, and follow oral and written instructions in English.
• Basic mathematics knowledge.
• Ability to work in a constantly changing and customer service-oriented environment.
• Good customer service skills.
• Good time management skills.
• Willingness to learn new cleaning methods and how to use various pieces of equipment.
• Ability to work independently and in a team environment.

Core Competencies
Thoroughness - Performs tasks according to quality and output standards. Takes initiative to ensure that outcomes meet internal and external customer requirements. Solicits feedback on performance in new tasks. Measures accuracy using performance metrics. Sets improvement standards to reduce errors, omissions, and oversights.
Client Focused - Ability to initiate and respond to communications at an event level with clients and guests. Proficient in verbal, non-verbal and written communication. Ability to anticipate, understand and respond to client needs and activate appropriate actions, follows up with actions to ensure steps taken are sufficient to meet client needs. Maintains a positive, helpful, and outgoing demeanour in the face of a difficult client.
Leading Self - Demonstrates self-control and recognizes own pressure points. Acknowledges need for and seeks out the appropriate training and/or coaching. Volunteers to undertake tasks that stretch abilities. Possesses a strong work ethic and manages workload autonomously using creative methods to organize and prioritize ongoing workload.
Accountability - Checks assumptions about mutual expectations and clarifies standards of overall performance. Checks the scope of responsibilities of self and others. Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.

Education

• High school diploma or equivalent.

Experience

• Previous janitorial experience, preferably in a commercial setting.

Physical Requirements

• Physically fit to have the ability to lift up to 75lbs (equipment) and push/pull a maximum of 798lbs.
• Comfortable working at heights.

Core Company Success Traits

• The Calgary TELUS Convention Centre:
• Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
• Connects Calgary with the global community; leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary’s message of hospitality, prosperity, and enlightened growth to countless visitors.
• Is honoured to promote Calgary to the world and to host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary’s reputation as the destination of choice.
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.