Casual Program Support Worker

at  First United

FIRST UNITED is a registered charity that has been serving Vancouver’s Downtown Eastside community for nearly 140 years. We offer responsive, low-barrier services to individuals who are low-income, underhoused or homeless. We provide essential services to meet the daily needs of community members and engage in systems change work to reduce homelessness and break cycles of poverty. If you’re looking for purpose-filled work and want to make a difference in the community, this might be the opportunity for you.

JOB DESCRIPTION

POSITION TITLE: Casual Program Support Worker
DEPARTMENT: Programs
REPORTS TO: Program Manager
DATE: November 2024 (Temporary to Late Summer 2025)
Starting Wage: $28.32

QUALIFICATIONS

• Superior verbal and written communication skills.
• Superior organizational skills, with strong attention to detail; exceptionally resourceful, with the ability to effectively problem-solve.
• Demonstrated record of professional excellence, high degree of initiative.
• Proven ability to offer exceptional customer/client service(s) in person, over the phone and email.
• Superior knowledge of windows-based applications (Outlook email/scheduler, Word, Excel)
• Ability to prioritize, manage time, and engage in multiple tasks effectively and efficiently.
• Ability to maintain complete confidentiality.
• Ability to work independently and collaboratively in a team environment.
• Strong sense of idealism and desire to give back to the community; and good sense of humor and ability to have fun while working.
• Ability to display a high level of professionalism.
• Ability to follow detailed instructions and procedures.
• Exceptional attention to detail
• Fluency in a second language an asset
• Ability to drive cargo vans
• Valid Class 5 BC Driver’s License and clean driving record required. Ability to drive cargo van/s.
• Physical ability to safely lift 23 kg (50 lbs.)

EDUCATION

• College/Associate’s Degree or equivalent education and experience.
• Additional relevant post-secondary skills/training an asset.
• Mental Health First Aid an asset.
• Nonviolent Crisis Intervention (NVCI) or Managing Hostile Interactions training is an asset.

EXPERIENCE

• Minimum 2 years reception and/or administrative experience in a computerized office environment where tact, empathy and professionalism are valued.
• Minimum 2 years experience working with the DTES community in a direct service capacity.
• If applicable, a minimum of 1-year continuous sobriety is strongly suggested.