Casual Reception Officer

at  Deakin University

Job no: 566897
Work type: Casual
Location: Melbourne - Burwood
Categories: Administration, Customer Service
Salary Rate: Casual HEW 4 ($48.41 per hour + 11% superannuation)
Employment Type: Casual
Opportunity exists to join the dynamic team at Deakin Residential Services, Melbourne Burwood Campus. Deakin Residential Services is a 24 hour a day, 52 week a year operation.
This position is part of a team of reception staff managing the residential complex and delivering services to 1175 residents who call Deakin Burwood their home. The position provides reception, administration and program support services and includes high-quality customer service to the current and future residents, families, University staff and external contractors. The position acts as a point of contact for residents and provides information as part of the community life of the residential complex, this role also assists with the implementation of a range of activities that facilitate a living and learning community.
The roster for this casual position is across 24 hours a day, 7 days a week, including public holidays.

ABOUT US:

The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we’ve achieved the highest level of overall student satisfaction among Victorian universities. We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics. As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.
Applications for this position close on 2nd February 2025. Please submit your updated resume and 1 page cover letter.
Advertised: 24 Jan 2025 AUS Eastern Daylight Time

• Provide high-level customer service/reception responses to enquiries/requests and program support to staff and residents of Burwood residential complex, including after-hours incident response in liaison with security.
• Perform a range of reception/administrative tasks associated with the overall operation of Burwood student residences.
• Assist with the management of accurate and complete data within residential housing management system.
• Assist in the promotion and implementation of events/activities and programs associated with the development of a strong sense of residential community life.
• Assist other program support/administrative staff and Residential Services management team in the coordination of the residential volunteer program regarding appropriate activities/functions for the residential complex.
• Ensure the implementation of all University policies that relate to the areas for which the position is responsible, particularly those relating to occupational health and safety, risk management.
• Assist and support other reception officers, administrative staff and senior members of staff such as the General Manager.
  This role requires the incumbent to apply for and maintain a Working With Children Check.