Casual Waiting staff

at  Sodexo

WHAT YOU’LL DO:

• Ensuring the correct standard is set and adhered to in all areas of service delivery - to include room set-up, food and beverage delivery
• Ensuring all duties are completed within set time scales
• Adhering to purchasing and stock take procedures - stock levels and effective rotation reporting at all times in line with the business
• Learn menu items and be able to describe them appropriately to guests
• Greet customers, present menus, offer drinks menu and explain daily specials or any changes to the menu to customers
• Answer questions related to menu items and make recommendations
• Take food and beverage orders from customers
• Relay food and beverage orders to the kitchen staff
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
• Remove dirty dishes and glasses and clean tables after customers finish meals
• Prepare itemized checks and hand them to customers and take payment
• Clean and set up dining areas, refill condiments, roll silverware, and stock service areas
• Providing consistent high standards of service all the time to ensure all customers receiving the same products and service
• To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs
• To ensure all food and drinks are presented and served in line with company standards
• To co-operate with all team members and undertake duties in the hospitality areas as requested to ensure an efficient and effective service is delivered at all times
• To attend all health and safety training courses as required
• To rigorously follow the unit cleaning schedules
• To attend all staff/ training meetings as required
• To take responsibility for contributing towards your own development with the guidance of the Food and Beverage Team Leads and attend training courses as identified.
• To show commitment to company values in all aspects of your role
• Identification of opportunities for service improvement or development within the food and beverage environment
• To ensure you meet Sodexo and Shell’s legal regulations on health and safety, food safety, hygiene and the environment.
• Embrace and grow a ‘zero accidents culture’ by ensuring the accurate reporting of near misses and accidents as well as reporting any equipment defects to your line manager in line with company procedure
• Ensure all company documents are completed with integrity and that due diligence is practiced at all time.
• Continue to develop one’s own skills and knowledge within the position
• Able to work on own initiative within a team environment.
• A positive working relationship with the client is evident
• Maintain levels of quality, cleanliness, food safety and hygiene in line with company SEMS, Safeguard and local authority regulations i.e. EHO, HSE
• Any other reasonable request as directed by the management

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied