Casualty Bodily Injury Claims Consultant I - National General

at  National General

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

JOB DESCRIPTION

Responsible for investigating and confirming the facts of loss for complex automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. Mentors junior employees.

EDUCATION

• 4 year Bachelors Degree (Preferred)

EXPERIENCE

• 3 or more years of experience (Preferred)

EDUCATION & EXPERIENCE (IN LIEU)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

KEY RESPONSIBILITIES

• Determines subrogation or fraud potential and how to handle for complex cases
• Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding all aspects of complex auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate moderate to complex injury claims
• Recognizes and identifies body parts of a vehicle and understanding other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills