Casuarina, WA - Membership Clerk Part Time

at  Costco AU

Position Summary
Welcomes members and new members, answers questions, resolves problems, and explains various membership and
warehouse programs. Processes membership sign-ups and renewals. Provides prompt and courteous member service to all
members. Follows proper safety and security procedures and standards.

Job Duties/Essential Functions

• Welcomes and communicates with members and potential members, in person, by phone, or by mail
• Answers questions, resolves problems, and explains membership and warehouse
• Reviews membership and warehouse programs to keep knowledge up to date
• Processes new membership and membership maintenance according to proper departmental procedures for paperworkand the performance of duties
• Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary
• Collects membership fees as keyed to computer by cash, and debit/credit terminal Issues receipts
• Provides and arranges for prompt and courteous member service
• Answers phone, runs to the floor to check item availability, directs members to products, and service locations
• Enlists assistance for member loading and shopping
• Responds helpfully to member concerns, secures manager assistance as necessary
• Assists at refund counter or with marketing as necessary
• Cleans department, stocks forms, and cleans and supplies printers
• Follows proper Membership and general safety and security procedures and standards
• Assists in other departments of the warehouse as necessary
• Provides prompt and courteous service to members, employees, and suppliers. Ability to operate vehicles, equipment or machinery
• Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, handheld scanner, radio,

Qualifications (Costco-specific or industry specific skills that candidates should possess):
Education/Training: High School Certificate or higher
Knowledge/Skills: Membership, cashier, customer service or comparable experience
Other Skills and Abilities: Customer service experience

Other specific requirements: 1. Customer service experience 2.Satisfactory Criminal Record Check

• If successful, you will be required to undertake role & department specific training within specified timeframes

• Welcomes and communicates with members and potential members, in person, by phone, or by mail
• Answers questions, resolves problems, and explains membership and warehouse
• Reviews membership and warehouse programs to keep knowledge up to date
• Processes new membership and membership maintenance according to proper departmental procedures for paperworkand the performance of duties
• Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary
• Collects membership fees as keyed to computer by cash, and debit/credit terminal Issues receipts
• Provides and arranges for prompt and courteous member service
• Answers phone, runs to the floor to check item availability, directs members to products, and service locations
• Enlists assistance for member loading and shopping
• Responds helpfully to member concerns, secures manager assistance as necessary
• Assists at refund counter or with marketing as necessary
• Cleans department, stocks forms, and cleans and supplies printers
• Follows proper Membership and general safety and security procedures and standards
• Assists in other departments of the warehouse as necessary
• Provides prompt and courteous service to members, employees, and suppliers. Ability to operate vehicles, equipment or machinery
• Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, handheld scanner, radio