Catering and Event Coordinator

at  University of Waterloo

Overview:
The primary purpose of this position is to provide comprehensive administrative support to the Catering and Event Services team, ensuring the seamless execution of events and exceptional service delivery. This role involves managing customer contracts, overseeing event logistics, and serving as the first point of contact for clients and visitors. By fostering strong relationships, maintaining organized records, and actively participating in continuous improvement initiatives, the incumbent contributes to the overall success and growth of the department while enhancing customer satisfaction.

• Serve as the primary point of contact for guests, employing proactive problem-solving skills to enhance customer satisfaction in a dynamic environment
• Promote the Catering and Conference Services menu to both potential and existing clients, effectively highlighting offerings and addressing inquiries
• Manage daily communications, including incoming mail, phone calls, online orders, and various requests, ensuring timely distribution and prompt responses
• Receive, sort, and distribute incoming mail for the department, maintaining an organized workflow
• Assist in the maintenance and inventory of office supplies and equipment, ensuring availability and optimal functionalit