Catering Assistant-Forth Valley Royal Hospital

at  Serco Plc

Retail Catering Assistant - Forth Valley Royal Hospital
Permanent, 25 hours
Monday through Sunday 5 hours shifts daily
Competitive salary plus benefits
Serco have a great opportunity for a Catering Assistant to join our fantastic team at Fourth Valley Royal Hospital.
Your role will be to help provide retail service that meets the expectations of the patients, staff, and visitors both in terms of quality, safety, and value for money. Reporting the Retail Catering Team Leader, you will maintain high cleaning standards and as part of your role, produce chilled food of consistent high quality in accordance with agreed KPIs and Service Level Agreements across the site hospitality function.
Overall, you will work as part of a team in maintaining and developing key daily service financial targets within the retail outlets, optimising retail sales and high levels of customer service.
We are looking for someone who can demonstrate flexibility, is motivated and can work efficiently under pressure, displaying resilience and emotional intelligence.

MAIN ACCOUNTABILITIES:

Provide a courteous and efficient catering service to patients, staff and visitors within the hospital optimising the productivity of the retail outlets.
Prepare and or serve food to customers in a professional and courteous manner.
Optimising retail sales and demonstrating high levels of customer service.
Cleaning of catering and service equipment including floors, work surfaces, and related equipment manually and by use of machine to hygiene standards.
Operate a cash register and handle cash in accordance with the cash handling procedure
To maintain food safety and hygiene standards in your work area and apply the food safety procedures applicable in work area.
To actively upsell retail promotions to maximise revenue opportunity as well as cost effectiveness.
Ensure that all work is carried out in line with Health and Safety, Quality and Serco and Board policies and procedures and all documentation and work records are completed accurately.
To correctly use and take care of all equipment and materials associated with tasks and immediately report any faults to a team leader.
Store goods correctly and use stock on a rotational basis to optimise sales and minimise food wastage.
Participate as a full member of the team, e.g., supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team.
Use judgement and empathy to ensure appropriate caring and supportive communication to enhance customer experience
Perform tasks wearing the correct uniform and protective clothing at all times.
Participate in team briefs, toolbox talks and all training, to ensure your knowledge and skills are up to date Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability

Basic skills training, e.g., Food preparation, Basic Food Hygiene, Diet and Allergen awareness
Requires full knowledge of Serco and NHS working practices and procedures and Health and Safety requirements including infection control and Food Hygiene (training will be provided)
Good Communication Skills, e.g., communicating with customers and colleagues
Good Customer Care Skills, e.g., for communicating with customers and increasing retail spend
Completing of mandatory training, e.g., manual handling/risk assessment/fire safety training
Able to work to agreed standards and follow work instructions
Flexible to respond to changing demands, and to work across retail functions
Empathetic – using judgement, understanding and empathy to support patients
Safety conscious
Ability to communicate effectively, both verbally and in writing
Able to demonstrate a flexible approach e.g., when asked to change routines
Be multi skilled and flexible when undertaking all activities
Display resilience and emotional intelligence to read and appropriately respond to patients and relatives during frequent interactions, where there will be occasions of distress, deterioration, and bereavement.
Work under pressure in a busy department to tight deadlines while maintaining professional image.
Knowledge of the systems and equipment listed below is desirable: