Catering Manager

at  Killarney Mountain Lodge

Must have a valid Canadian Work permit or Canadian residency
This is an onsite position in Killarney, Ontario
Reporting to the Food & Beverage Manager, the On Site Event Manager will play a key role in enhancing the overall group guest experience by providing exceptional service for our group clients.
You will join an outstanding team that is passionate and committed. You are comfortable operating in a busy and customer facing environment where you will impact the continued success of the business. Your energy and enthusiasm are infectious. People enjoy being around you because you are friendly, confident, and approachable. You possess a unique blend of strong customer service skills, creativity, exceptional relationship building skills and a genuine passion for exceeding guest expectations.

Key Responsibilities

• Act as the Event Execution leader for the lodge’s client service team to manage and execute group events across the properties/facilities.
• Assist in communication with clients and/or department management to take the planned specifics surrounding client events to implementation executing on the timing, venues, audiences, budgets etc.
• Work cooperatively with the Food & Beverage Manager to marshal the resources required for each event, providing direction on the events during events ensuring all details of the events are executed according to the lodge’s high-quality standards.
• Create a positive work environment and being an effective role model by championing lodge’s mission, vision and values.
• Ensure all sales are processed according to resort standards and all receipts are processed and distributed to client, front desk and Client Relations Manager
• Facilitate and execute all set ups in conjunction with the front of house staff and maintenance.
• Ensure tear down and re-sets are managed correctly, rooms are left in a ready steady available for showings
• Attend BEO meetings weekly to discuss all aspects of the event for a 2-week range with department heads
• Close out all events and keep logs of discussions with the client
• All other duties as assigned

Key Goals

• The incumbent will collaborate across the business from management, clients and operations to pro-actively execute group events with a constant focus on client satisfaction and retention, enhancing brand awareness and reputation for prospective new clients and intermediary referral sources.
• Ensure compliance with policies, standards, guidelines, and controls by applying the policies and controls fairly and consistently so employees understand what to expect

Requirements

• High school diploma
• Catering Management experience required
• Smart Serve certification
• Must have exceptional organizational and time management skills
• Must be able to understand, speak, read and write English at a high school level.
• Knowledge of hotel property, facilities, history and region
• Experience providing excellent customer service in a fast-paced environment.
• Able to perform high-quality work while unsupervised.
• Able to handle money accurately and operate a point-of-sale system and property management system
• Ability to work in a fast-paced work environment and deliver orders in a timely manner

Supervision & Budget Authority

• Supervision of banquet staff required
• Expense control

Physical Environment

• Be in good physical condition to perform extensive walking, bending, kneeling, lifting, reaching and stretching.
• Must be able to lift 25lbs
• Must be able to work in a fast paced, sometimes noisy environment

Job Type: Full-time
Pay: $1,150.00 per week

Application question(s):

• Do you have any pets or family obligations that would proclude you from our accommodation?
• Have you reviewed our website and location?
• We offer onsite accommodation for $10 per day in single room of a Management housing unit as there is no rentals in town, is that acceptable to you?
• Do you live in and are you currently entitled to work in Canada? required, we do not sponsor.

Experience:

• onsite Event Management: 2 years (required)

Work Location: On the roa

• Act as the Event Execution leader for the lodge’s client service team to manage and execute group events across the properties/facilities.
• Assist in communication with clients and/or department management to take the planned specifics surrounding client events to implementation executing on the timing, venues, audiences, budgets etc.
• Work cooperatively with the Food & Beverage Manager to marshal the resources required for each event, providing direction on the events during events ensuring all details of the events are executed according to the lodge’s high-quality standards.
• Create a positive work environment and being an effective role model by championing lodge’s mission, vision and values.
• Ensure all sales are processed according to resort standards and all receipts are processed and distributed to client, front desk and Client Relations Manager
• Facilitate and execute all set ups in conjunction with the front of house staff and maintenance.
• Ensure tear down and re-sets are managed correctly, rooms are left in a ready steady available for showings
• Attend BEO meetings weekly to discuss all aspects of the event for a 2-week range with department heads
• Close out all events and keep logs of discussions with the client
• All other duties as assigne