Catering Services Director

at  Sodexo

Job Introduction
Home of Newcastle United Football Club, St. James’ Park stands as Newcastle’s iconic landmark and a premier destination in the Northeast, offering some of the most expansive, state-of-the-art facilities for meetings, conferences, and events of all scales. This role offers an exciting opportunity to make a significant impact within a renowned venue celebrated for its vibrant atmosphere and prestige.
Sodexo Live! is seeking a dynamic Catering Services Director to lead our top-tier team at St. James’ Park in Newcastle upon Tyne. In this critical role, you will be pivotal in creating exceptional catering and hospitality experiences that make the venue a sought-after destination. With a clear vision to set the standard in venue experiences, you’ll drive profitability while achieving outstanding results. Leading and inspiring a high-performing team, you will develop and execute a business strategy tailored to evolving client needs, positioning St. James’ Park as the pinnacle of event hosting in the region.
This exciting opportunity will suit a highly experienced leader with an exceptional track record in venue leadership.
We’re experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! we’re so much more. Be part of something greater.

• Take overall responsibility for ensuring that the contract is operated within their contractual terms, have a venue business plan which is reviewed at least quarterly showing key objectives, goals and measures that link to the overall business plan.
• Identify organic growth opportunities through innovation and new initiatives within existing contract.
• Ensure the contract is always performing within the agreed SLAs.
• Ensure that clients receive services delivered within contractual terms and these are delivered in a cost-effective way.
• Develop strong long term client relationships with multiple clients and agents to enhance the retention of current clients and customers, gain referrals for new business and attract new clients and customers.
• Develop and retain existing client relationships through monthly meetings and quarterly reviews.
• Monitor KPI reporting, reviewing and delivery of content of client meetings.