CB SoHo Product Manager Loyalty & Convergence
at Vodafone
Milano, Lombardia, Italy -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 17 Dec, 2024 | Not Specified | 19 Sep, 2024 | N/A | Sas,Collaboration,Excel,Complexity Management,Stakeholder Management | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
MAIN ACCOUNTABILITIES:
- Definition of commercial strategy for Convergent customer base, in terms of outbound and inbound campaigns, including pricing definition with a total account perspective
- Customer base and deact analyses, for identifying useful insights for reaching commercial targets, such as churn and outflow
- Establishment of close relationships with all sales channels (inbound and outbound, physical and phone) to deliver commercial targets
- Budget planning, constant monitoring of deact and renewals performance, nontheless continuous correction of commercial levers given to sales channels
- Continuous improvement and definition of the commercial offer, along with the processes related to the customer experience
- Management of Loyalty & Reward program (accountability for all Vodafone Business segments), by identifying commercial partners for offering rewards/gratuities to the customer base, along with the definition of commercial campaigns for promoting the program
MINIMUM SKILLS AND COMPETENCIES:
- Analytical thinking and problem solving attitude
- Strong attitude to complexity management
- Collaboration
- Proactivity
- Stakeholder management
- Project Management
MUST HAVE QUALIFICATIONS:
- University Degree or equivalent
- Excellent use of Excel
- Good understanding of services industry, where knowledge of TLC/ICT is a plus
- Basic use of SAS is a plus
Responsibilities:
In this role, you will be part of the SoHo & SME Marketing Team as Product Manager focused on micro-business customer base (companies with up to 9 employees) with the main objective to maintain and grow the value of mobile and fixed customer base (convergent customers). Moreover, having a broad view on all the core products, the role includes also the responsibility of the loyalty and reward program for all Vodafone Business segments.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Software Engineering
Graduate
Proficient
1
Milano, Lombardia, Italy